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G6
Great Citizen / Super Citoyen

Re: [Resolved] Wireless Outage

Had the voice outage around 3pm in southern Ontario.

Patrat43
Great Neighbour / Super Voisin

Re: [Resolved] Wireless Outage

The problem is still occurring for me. My phone is not finding the service. I don’t know if it is just me or other people are still having this problem.

softech
Mayor / Maire

Re: [Resolved] Wireless Outage

@Patrat43  did you try to reboot your phone?

 

If still fails, try to re-seat the sim (power down, remove sim for a minute before putting them back )

 

If still fails, try your SIM on another phone.

 

 

pkaraa
Model Citizen / Citoyen Modèle

Re: [Resolved] Wireless Outage

people still getting little trouble

 

so resolved means not resolved completely yet?

or people forgot the restart their devices. 

Patrat43
Great Neighbour / Super Voisin

Re: [Resolved] Wireless Outage

@softech My sim works perfectly on another phone. My phone just keeps searching (iphone 8). Even when I go into settings and cellular nothing pops up at all. There is just a blank screen.

Patrat43
Great Neighbour / Super Voisin

Re: [Resolved] Wireless Outage

I’m still having problems since it went down.

JK8
Mayor / Maire

Re: [Resolved] Wireless Outage


@Patrat43 wrote:

I’m still having problems since it went down.


Can you put the sim from the other phone in yours to see if it will work. Just want to see if it might be a phone problem.

Patrat43
Great Neighbour / Super Voisin

Re: [Resolved] Wireless Outage

Just tried it. It doesn’t work as well. @JK8 

z10user4
Mayor / Maire

Re: [Resolved] Wireless Outage

 @Patrat43 : Can you check devicecheck.ca

Can you do a network reset?

Are you doing a full power off shut down?

JK8
Mayor / Maire

Re: [Resolved] Wireless Outage

@Patrat43 

 

After trying suggestions by  @z10user4  if your phone is still not working you may want to consider a factory reset as a last resort. Make sure to do a backup first.

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