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[Resolved] Wireless Outage

Public Mobile
Public Mobile



The outage impacting customers in Ontario and Quebec has been resolved. Please consider rebooting your device(s) if the service isn't back yet. Our apologies for any inconvenience and thank you so much for your patience!



Hey Community, 


We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!


- Public Mobile Team 


Great Neighbour / Super Voisin

Service is still out in the Denbigh area. Since Monday! I'm trying to run a business and getting frustrated!

Good Citizen / Bon Citoyen

Oct 6, for at least 3 hours, I was not able to get SMS messages. You know, almost everything nowadays requires an SMS text message as 2nd step of verification. I know similar to any services, there are and will be downtimes. I almost thought it was just me or my 4 years long in-service Android phone. What's the policy of PM to compensate for downtimes? Is there going to be an automatic credit to my PM account or do I have to fight for it? Big players normally round up downtimes of few hours to 1 day worth of credit. Thanks. 

 @learn4ever : From Service Terms in footer:

Will my Public Mobile services always work in Public Mobile coverage areas?

We monitor our networks to keep them running continuously. However, there are times when Public Mobile must temporarily suspend or restrict the service
to maintain, restore or repair the network.




In addition, service failures or interruptions can occur due to events beyond Public Mobile’s reasonable control. These may include:



• Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
• Defects or failures in network equipment; or

Good Citizen / Bon Citoyen

Thanks. Does that mean no compensation in short? For Oct 6, I did not change my usage behavior anyway; also weather-wise, Winnipeg was having pretty nice weather conditions.

 @learn4ever : I don't run the show. I would say the later parts of the policy would apply. I'm not sure I've read of people getting compensated for any downtimes around here.

Obviously there's nothing stopping you from asking. Let us know.


Edit: and this from that:

Are there any warranties on my Public Mobile service?
Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, Public Mobile does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service.

Good Citizen / Bon Citoyen

Well, I guess my situation is not the worst when compared to other users' experiences. I am not motivated enough to fight for 50 cents. I can consider this as a gift or donation to help PM become bigger and better in terms of service reliability.

Great Citizen / Super Citoyen

Another quick trick I use to reset network without doing a full reboot is simply toggling from 3G to or from 4G/LTE.  ie: if your on 3G, then enable LTE.  If your on LTE, then disable it and re-enable it.  This simply renegotiates the network connection and often works.  If not, then perform the full reboot.


Hope this can be of help next time for whatever reason.  Cheers!

Good Citizen / Bon Citoyen

Thanks for fixing the problem. 

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