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Town Hero / Héro de la Ville

Re: [Fix in Progress] System issue expired select customers' services

 

Was offline for a while, really happy to see a skicky on this topic....

 

Hope everyone gets back running soon, I could see my temper getting a little hot if my mobile stopped working.

 

#FirstWorldProblems

 

 

Model Citizen / Citoyen Modèle

Re: [Fix in Progress] System issue expired select customers' services

Another service interuption?  Public Mobile needs fix this. Customers only have so much patience.

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

i'm still unable to call...PM is such a irresponsible company i didnt knew 

Great Neighbour / Super Voisin

Re: System issue expired select customers' services

Good Morning,

 

I was one of the affected customers and the system forced me to pay a week early. my renewal date is for may 1st, and I was forced to make a payment yesteday to continue my service. how do we go about rectifying this, now that I am losing a week of service because I have paid a week early and my next renewal date is showing as May 22nd.

Model Citizen / Citoyen Modèle

Re: System issue expired select customers' services


@Shalaprime wrote:

Good Morning,

 

I was one of the affected customers and the system forced me to pay a week early. my renewal date is for may 1st, and I was forced to make a payment yesteday to continue my service. how do we go about rectifying this, now that I am losing a week of service because I have paid a week early and my next renewal date is showing as May 22nd.


The only ones that can assist are the moderators

 

Contact them here - https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem they will help you. Waiting time is few hours to 2 days.

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

thanks for fixing the issue with the service disconnect yesterday got mine back up around 11 pm last night 

 

 

thanks carol

Great Neighbour / Super Voisin

No description of new plan after service is back

Hello, this message I sent today to moderator team , it is really unclear what was the real problem of Public mobile.

 

 Following my previous messages I write you again , I am a public mobile customer since 2012, my plan was 45 $ for 30 days for 1 GB,etc ... - till May  7,2019 . Lately I changed my plan on public mobile internet site for another : 40 $ for 4.5 GB data , unlimited Canada wide call, unlimited international text messages , on May 7,  2019 it should come into force, I have proof for that. Now the service is back but when I enter my account space it only appears that plan will switch for plan for 40$ per 30 days without any description, before the problem I could see the description  for 4.5 GB data , talk and texts ,etc.. , on May  7, 2019 plan should come into force, and situation is unacceptible, and it seems even more strange . According to customer protection I don't receive full and complete description for services for which I am going to pay, so I want to get full description in my account space and e-mail from Telus&Public Mobile management CEO confirming all the details and change of plan for 40$ for 4.5 GB, etc.  which should come into force on May 7 , 2019 

 Besides that I would like to get information about source of the problem , also I am going to request from any related provincial and govermental offices to ask and represent  full detailed information about activities of your company , data protocols and system / software activities which I will be able to receive according to law as customer. 

 

Best regards
Good Citizen / Bon Citoyen

Re: System issue expired select customers' services


@Johnmichael2u wrote:

I hope so. Public Mobile is my only contact phone and I am disabled. 

Thank you


I am having a problem with Public Mobile. 

 

Its been 3 days since i message the Moderators but they never seemed to reply. How many messages do we need to send them privately for them to response?

Great Citizen / Super Citoyen

Re: No description of new plan after service is back


@Denis3 wrote:

Hello, this message I sent today to moderator team , it is really unclear what was the real problem of Public mobile.

 

 Following my previous messages I write you again , I am a public mobile customer since 2012, my plan was 45 $ for 30 days for 1 GB,etc ... - till May  7,2019 . Lately I changed my plan on public mobile internet site for another : 40 $ for 4.5 GB data , unlimited Canada wide call, unlimited international text messages , on May 7,  2019 it should come into force, I have proof for that. Now the service is back but when I enter my account space it only appears that plan will switch for plan for 40$ per 30 days without any description, before the problem I could see the description  for 4.5 GB data , talk and texts ,etc.. , on May  7, 2019 plan should come into force, and situation is unacceptible, and it seems even more strange . According to customer protection I don't receive full and complete description for services for which I am going to pay, so I want to get full description in my account space and e-mail from Telus&Public Mobile management CEO confirming all the details and change of plan for 40$ for 4.5 GB, etc.  which should come into force on May 7 , 2019 

 Besides that I would like to get information about source of the problem , also I am going to request from any related provincial and govermental offices to ask and represent  full detailed information about activities of your company , data protocols and system / software activities which I will be able to receive according to law as customer. 

 

Best regards

I don’t really think you have a problem. I am future dated for a change to the $40/5GB on May 1. It just shows the change to $40 coming up, no other details.

Good Citizen / Bon Citoyen

Re: No description of new plan after service is back


@Denis3 wrote:

Hello, this message I sent today to moderator team , it is really unclear what was the real problem of Public mobile.

 

 Following my previous messages I write you again , I am a public mobile customer since 2012, my plan was 45 $ for 30 days for 1 GB,etc ... - till May  7,2019 . Lately I changed my plan on public mobile internet site for another : 40 $ for 4.5 GB data , unlimited Canada wide call, unlimited international text messages , on May 7,  2019 it should come into force, I have proof for that. Now the service is back but when I enter my account space it only appears that plan will switch for plan for 40$ per 30 days without any description, before the problem I could see the description  for 4.5 GB data , talk and texts ,etc.. , on May  7, 2019 plan should come into force, and situation is unacceptible, and it seems even more strange . According to customer protection I don't receive full and complete description for services for which I am going to pay, so I want to get full description in my account space and e-mail from Telus&Public Mobile management CEO confirming all the details and change of plan for 40$ for 4.5 GB, etc.  which should come into force on May 7 , 2019 

 Besides that I would like to get information about source of the problem , also I am going to request from any related provincial and govermental offices to ask and represent  full detailed information about activities of your company , data protocols and system / software activities which I will be able to receive according to law as customer. 

 

Best regards

Go easy Denis3 (and others). Unless you think Public Mobile programmers are sitting around chuckling at customers' issues these threats and demands are not helpful. I bet they are working overtime to solve difficult issues.

 

Think of the situation staff are in as well as your own inconvenience.