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D_T
Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

My service was discontinued because Public Mobile didn't even attempt to take the payment. Credit card comes right out of my account. Both credit card and bank confirm. What happened there? My plan wasn't being '''renewed".  Missed very important texts, etc. not knowing I had no service.

D_T
Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

I got the usual text saying my $2.00 credit was applied for being set up for auto pay they always send before they take the payment. But no payment taken. That was the only SMS message.

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

Just wanted to let you know that Oana at public mobile resolved the issue with both my sons' phones- they are working great again 

Thanks Oana 

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

I was charged $13 dollars on my credit card and my son's phone is still not working. Why is this taking so long to correct. It's been a week and I have gotten no answer. 

 

Nellie

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

Just keep sending private messages I sent 4 and it took over a week to get them all the information they needed but once they got working on it , it only took a day 

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

what is the 4 digit # they keep asking me for?  

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

having the same issue very frusterating.

Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services


@Matthewb123 wrote:

what is the 4 digit # they keep asking me for?  


It’s your PIN. You choose it during your activation. You received it again by mail or text after the activation.

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

Thanks.

 

 

Good Citizen / Bon Citoyen

My account is up to date and yet I can't use my phone. It says that my account has expired??

@Moderator_Team 

 

I just went to use my phone and I have no service.  It says my plan has expired and yet it is up to date with my phone plan not expiring til May 15, 2019.  Please let me know what is happening.  I phone my Mom everyday at this time to make sure she is okay.  

 

Thank you  

 

Lisa