cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

My account still says it will be deactivated in 90 days, my plan is expired and my balance is at 52 and I owe 0 on the plan! 

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

My plan expired and it won't allow me to select another plan.

 

I have no service

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Please help, changed my account to the $15 100min one.  Set it to change on my renewal  date with my auto top up.  Now account is "on hold" and I have no service.

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

I reactivated my account by making a payment manually. I am on autopay, and this wasn’t supposed to happen. I noticed that the payment receiever has changed, and that could be the underlying reason for this issue. PM should have handled that more properly to avoid this issue, which may cause they losing customers!

 

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Yes I did the same thing, manual payment. Now working again

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

I lost my fat service today, apps will not work, had to go back to wifi areas to send this message, I was listening to music app then it stopped, I should have service until 16th us roaming and dat plan

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

I am still experiencing no service. My account status says plan expired. I am set up with autopay with a valid credit card and even if I try to pay, it says I’m fine. Simon unfortunately was not able to help. Maybe someone here could shed some light. Please and thank you 

Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services


@carlocoppola wrote:

I am still experiencing no service. My account status says plan expired. I am set up with autopay with a valid credit card and even if I try to pay, it says I’m fine. Simon unfortunately was not able to help. Maybe someone here could shed some light. Please and thank you 


Did you write to the moderator? 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Thanks, for the advice. I’ve just sent them a message.

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

We have 3 accounts with public mobile and one of the autopay shows next payment will be on July 9 2019......?

 

looks like the problem is with the autopay,