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closng
Deputy Mayor / Adjoint au Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Happy to see that things are taking a turn for the better around!

shartomjam
Town Hero / Héro de la Ville

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

It's nice to see a fix to an issue regardless of timing.  I bet the Mods are smiling too!

will13am
Oracle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email


@jp2 wrote:

I'm so glad this is fixed! Although I'm going to miss all of the bravos and solutions for a copy paste response hahaha. Smiley Tongue 


A lot of resources was expended to get this done.  So you get to help pay for it by losing out on the community rewards.  Robot Happy

Yuri
Good Citizen / Bon Citoyen

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Doesn't work for me!

 

Under step 1, when I provide my email and click continue, I just get a message saying "ForgotPassword/OldPasswordNotValidContactAdmin"

NDesai
Oracle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@Alan_K As of last night, it's not working again 😞

 

This is just so frustrating that over and over they try to fix it, but it doesn't continue to work. I have asked to implement a completely new solution, but the team keeps trying to fix the existing implementation which works for a few days/weeks. 

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z10user4
Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Dang.

Well...back to the easy macro insert 🙂

jack1991
Great Neighbour / Super Voisin

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Can anyone help me reset my password? Havent gotten an email in hours

mimmo
Oracle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@jack1991 you need to contact the mods via private message.

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, but can be up to 48 hours.
  • There is no need to send multiple messages.

Some good posts/reads:

  • Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

 

MoreYummy
Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Wow.!!

its long overdue.  Finally its here. 

It will make many happy.!  Smiley Happy

mimmo
Oracle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@MoreYummy it's broken again.

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