We’ve been notified that some customers received an email confirming their switch to Public Points, our new Rewards program that is launching tomorrow. If you have received this email, please disregard it. You will not be switched to Public Points automatically - joining Public Points is optional for all existing Public Mobile customers.
This email was triggered accidentally, due to back-end testing and preparation before the official launch date. Not to worry, you will have the opportunity to switch over, if you choose, when we launch Public Points.
Note:You will also receive another email from us that will confirm that you have not been switched to Public Points, and that you should disregard the email sent in error. We apologize for the mix-up!
- Public Mobile Team
HI @Lulupynn No worry, you are still with us on the old reward system. It was sent out by mistake
I am an existing customer and the email I was sent said I'd have the option of switching but I was automatically switched and I dont want too
How can I change back?
@Lulupynn - see the annoucement made about the error, for your reference: https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Points-Joining-Confirmation-Emai...
I just got the email too and was on my way here to complain
If they take away my auto pay a years worth of loyalty then I leave for fido.
I will bet bottom dollars moving forward that in the future if we change plans we lose and will be switched automatically anyways. New loyalty programs are never for the better, in the end they always cost the consumer more.
Every credit card company is now using a complex point system so we dont know what we are actually getting. Under the old program a dollar is a dollar. You get the discount for auto pay and loyalty, you know where you stand. I have 5 lines and do not care one bit about a new point system, nor do I want any part of it.