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Public Points Joining Confirmation Email - Jan 24

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We’ve been notified that some customers received an email confirming their switch to Public Points, our new Rewards program that is launching tomorrow.  If you have received this email, please disregard it. You will not be switched to Public Points automatically - joining Public Points is optional for all existing Public Mobile customers.

 

This email was triggered accidentally, due to back-end testing and preparation before the official launch date. Not to worry, you will have the opportunity to switch over, if you choose, when we launch Public Points. 

 

Note:You will also receive another email from us that will confirm that you have not been switched to Public Points, and that you should disregard the email sent in error. We apologize for the mix-up!  

Thank you,

 

    - Public Mobile Team 

382 REPLIES 382

Lulupynn
Good Citizen / Bon Citoyen

I am an existing customer and the email I was sent said I'd have the option of switching but I was automatically switched and I dont want too 

 

How can I change back?

0PX9O4
Deputy Mayor / Adjoint au Maire

@Lulupynn 

 

The email was sent in error, and you should be getting a correction email soon if you haven't already.

sunflowergarden
Good Citizen / Bon Citoyen

Thanks so much for the super quick reply...Yeh another PM marketing screw up. These guys just can't seem to do the simplest things...

0PX9O4
Deputy Mayor / Adjoint au Maire

You're very welcome @sunflowergarden !

 

Yes, I too hope that they would stop screwing up. But they haven't in the last 7 or so years at least, so I'm not holding my breath...

HI @Lulupynn   No worry, you are still with us on the old reward system.  It was sent out by mistake 

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Points-Joining-Confirmation-Emai...


@Lulupynn wrote:

I am an existing customer and the email I was sent said I'd have the option of switching but I was automatically switched and I dont want too 

 

How can I change back?


@Lulupynn  - see the annoucement made about the error, for your reference: https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Points-Joining-Confirmation-Emai...

 

KamWest
Model Citizen / Citoyen Modèle

I just got the email too and was on my way here to complain

 

If they take away my auto pay a years worth of loyalty then I leave for fido.

 

I will bet bottom dollars moving forward that in the future if we change plans we lose and will be switched automatically anyways. New loyalty programs are never for the better, in the end they always cost the consumer more.

 

Every credit card company is now using a complex point system so we dont know what we are actually getting. Under the old program a dollar is a dollar. You get the discount for auto pay and loyalty, you know where you stand. I have 5 lines and do not care one bit about a new point system, nor do I want any part of it.

sunflowergarden
Good Citizen / Bon Citoyen

Haha lol, as I said in my posts about the Christmas bonus screw up.

 

I have many years of senior marketing executive experience. Hire me, these mistakes and poorly executed promos/marketing communications are just amateurish. mistakes. 

 

Oh well...PM ...shrugges shoulders

HI @KamWest   Yes, there is still no details with the plan yet.  But it looks like it will be live this week.  So, we will know if it is better or worse very very soon

 

elak
Good Citizen / Bon Citoyen

was it even legit? I was prompted to log in and the weblink did not work. 

I clicked on the Rewards tab on the regular/ usual Public Mobile site and there was no info.