We’ve been notified that some customers received an email confirming their switch to Public Points, our new Rewards program that is launching tomorrow. If you have received this email, please disregard it. You will not be switched to Public Points automatically - joining Public Points is optional for all existing Public Mobile customers.
This email was triggered accidentally, due to back-end testing and preparation before the official launch date. Not to worry, you will have the opportunity to switch over, if you choose, when we launch Public Points.
Note:You will also receive another email from us that will confirm that you have not been switched to Public Points, and that you should disregard the email sent in error. We apologize for the mix-up!
- Public Mobile Team
I received an email notified me that I was switched to the new Public Points Rewards program. I don’t want to switch to the new Public Points Rewards, I want to keep my old Rewards program. Please rectify and let me know that I am remaining in the old Rewards program.
Apparently this is an error. The Community Manager @J_PM from Public Mobile has already made an announcement in an update to the publication of the Public Points System. The emails were sent out during their testing in the back-end system. https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Introducing-Public-Points/td-p/7...
Don't worry, the email was sent in error, we are all still on the old system. See this thread for official confirmation: https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Points-Joining-Confirmation-Emai...
SEE THIS NOTE - you need not do anything, you won't be switched over unless you request it:
would ask the customer support agents to switch you back, @chibuntam
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.