Showing results for 
Search instead for 
Did you mean: 
Great Neighbour / Super Voisin

Re: [Price Change]: $70 for 15GB, now $60/mo.

I am just trying to pay for the year for the phone plan, but the system will not take either of my credit card or debit card.  What am I doing wrong?

Mayor / Maire

Re: [Price Change]: $70 for 15GB, now $60/mo.

@rfudge wrote:

I am just trying to pay for the year for the phone plan, but the system will not take either of my credit card or debit card.  What am I doing wrong?

@rfudge   you have a credit card on the system already?  If so,  did you try this?


Go to the payment tab, click One time payment



first try to pay by Amount Due, if it works, good (if not, then try to pay by "Other" and enter the plan amount +$1)


once payment gone through, check if there is any button "Reactivate current plan", if so, click on it (if not, it's ok)


then logoff from My Account, and reboot your phone and you should be good

Mayor / Maire

Re: [Price Change]: $70 for 15GB, now $60/mo.

 @rfudge : A year?! You may not be aware that the policy here is no refunds. If there comes an opportunity that you just can't refuse and you want can't take it with you.

Mayor / Maire

Re: [Price Change]: $70 for 15GB, now $60/mo.


i suggest you close all Browser and do clear cache and cookies for any Browser,


and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,


and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Pay for your services online (


go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + you collect how much your plan and put for full 1 year +$1 extra

7. Tax: will collect automatically,
8. Click ‘Submit’,
9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.


10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left, and for next bill cycle the will take it from there automatically,

if you can't fix it you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.


Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.


  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account number, 
  • account 4 digit pin,
  • Email address,


  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

Model Citizen / Citoyen Modèle

Re: [Price Change]: $70 for 15GB, now $60/mo.

To pay for the whole year, they probably sold some of their Apple stock.   lol

Good Citizen / Bon Citoyen

Re: [Price Change]: $70 for 15GB, now $60/mo.

nice, I was wondering if back then they had a cheaper plan than the 15$ one?

Tags (2)
Mayor / Maire

Re: [Price Change]: $70 for 15GB, now $60/mo.

 @murpharator : Yes they used to have a $10 plan that had 50 total Canada-wide minutes and 50 outgoing texts (unlimited incoming). I have 3 of them. Buying or getting data add-ons comes in as full 4G because there's no plan data.

Good Citizen / Bon Citoyen

Re: [Price Change]: $70 for 15GB, now $60/mo.

I was looking for emergency plans for driving because I usually use wifi. I was just curious haha. The cheapest plan I've seen was a 5$ per month plan with 100min call per year for Bell if I remember correctly. It was a couple years ago.

Mayor / Maire

Re: [Price Change]: $70 for 15GB, now $60/mo.


The $10 plan wifh no effort rewards ( $2 Autopay and $5 loyalty after 5 years)=$3 per month. With The one time purchase $5/500min Canada wide add on that rolls over every month until completely consumed supplements the plan when extra calling is needed. By this same token the $15 plan becomes $8 per month. It can also be suspended for up to 90 days when not needed at all for no charge and you can maintain active voicemail. With smart stacking of promotions and credits you can pay about $50 to recieve up to 8 months of service with promotions and credits equally $210+. You can get cheaper than that.

Great Citizen / Super Citoyen

Re: [Price Change]: $70 for 15GB, now $60/mo.


With rewards you can lower the $15 plan to $13 right away with the autopay reward. Get a couple of referrals to lower it even further and in a year loyalty will kick in and suddenly you have a $10 plan cost.

Need Help? Let's chat.