Please bear with us

[Jeremy_M]

We’re having a few technical difficulties with our online Self Serve.  Things are slow today but everything should be back to normal soon. 

[makkahn28]

HI. System seems functional to me

[ChristinaAnneM]

Its now Friday, will this be fixed today? I chose my payment method and cannot choose or enter the amount I need to pay. 

Update - After trying 5 times & right after posting this - It worked! 

[makkahn28]

THAT can happen, from time to time

Hopefully it will be resolved soon

[Jeremy_M]

@hunnybunny Thanks for the flowers!

@roy all you have to do is send us an email with your email address, and someone will assist you.

How do you  do that:

1.Click here: https://publicmobile.ca/en/on/contact-us

2.Then clcik on the bottom ride of the page "Email away"

3.Billing and Payments

4.I'm not sure if my account is active

5.Click on "Email us"

Thanks!

[hunnybunny]

@roy

lol try private message this as he can help you where here we can all see it 🙂

[roy]

I wrote to the community a few hours ago about not getting a sim or code that worked during the promo period and was advised to write to you about it as i can't email public mobile. The code was sent on June 4. when I tried to enter it on June5 it said invalid. I tried many times. My neighbor had the same problem.

[hunnybunny]

thanks @Jeremy_M

for the update :). I didnt seem to have a problem but it was a little slow. 

@Cyber I totally agree with you on that one ppl are very impatient and expect things to work properly 100% of the time but for things to improve and get better there might be a bump here and there.

[Cyber]

All problems are fixed with a bit of time.

Unfortunately, respect is increasingly rare these days when there is money involved 😞

[makkahn28]

Thanks @Jeremy_M.

That's what Public Mobile is all about

Coop, Is the New Public Word

CooPublic Mobile

[makkahn28]

Quality is the Key to Success, Not Quantity

[makkahn28]

Oh? OK

So, Self-Serve is Not Operating at peak efficiency? No Prob. Take your time