@yen You still have your old sim from old phone? It is likely 3 hole punch. Which means if sim card is to big slightly push on the card and it will pop out to the smaller nano SIM.
Put in new phone and you're good to go. Use the new sim to give to someone else as it's not activated.
If you want to use the new sim. Log into your account and click change sim card.
Green arrow on picture below.
The new SIM card that came with the phone is your new SPARE. As said put your EXISTING/CURRENTLY ACTIVATED SIM in your new phone.
It is what I thought to change one chip to the new phone. But it seems I cannot punch the old one to get a nano. Just wondering if I can cut it with a scissor? I am scared I damage it.
@yen don't start cutting things to much of a hassle. You have a new sim card. Click change sim card on your account.
Throw old one away. Put new on in the phone. keep the pieces of new one incase you need to go to a bigger sim in future.
easy peasy 🙂
@yen then follow my instructions on my other posts to you to change your sim card number to the new sim you have.
Thank you for helping me!!!
I did change SIM card and now it is working... I cut the old one unfortunately but never mind.
You guys are awesome!!!
I am still waiting moderator and you solved my problem in a flash!! 🙂