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[Pilot] Certified Pre-Owned Phones Now Available at Public

Customer Support Agent

Hey Community, 


Over the years, Public Mobile has committed to providing affordable wireless service for Canadians on the country's best network. We’ve primarily focused on providing wireless service, but now we are excited to announce that we are piloting Certified Pre-Owned phones! Each phone is backed by a 1-year limited warranty and includes a $0 Public Mobile SIM. This launch is a direct result of the feedback you all have shared with us over time around how we can make the Public Mobile experience better. Over the next few months we will be testing this out to see what customer response is like and how we can optimize our processes.


Starting today you’ll be able to purchase a Certified Pre-Owned Phone online only. Our Certified Pre-Owned phones are refurbished phones that are tested, inspected, fixed, cleaned and re-packaged to look and function like-new. Because of this, we are able to offer our phones at a price you and your wallet will love. Please note, we do not offer financing on these phones.  


Inventory of these devices is limited, so if you’re interested make sure to act fast! We’ll constantly be adding new devices to the catalogue as they become available and removing those that are out of stock.


These phones are available for purchase only on our website so make sure to check it out! There are only a handful of Samsung Galaxy S10s as a launch special - be sure to act fast before they are gone.


For more information on Certified Pre-Owned phones, please visit our Help Articles


Are you going to be purchasing one of our Certified Pre-Owned phones? Let us know below!


-The Public Mobile Team

172 REPLIES 172

Mayor / Maire

This is a very big change on how PM works. It appears that PM is slowly shedding off everything that made it special before .


Whether this change is good or not, we will see in the future.

Well, this is something many have asked for!  Pricing is higher than what I thought it would be but I guess you still get the warranty with it as well.  Be interesting to watch the evolution of this and what phones get added over time.


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Mayor / Maire

@Jess_D wow, that can be a real game changer for some prospective customers! Glad to see that PM can grow and at the same time, keep costs low! Way to go😊

Mayor / Maire

Good intiative by PM to help new users or existing users purchase compatible phones.

@zhadj030 wrote:

This is a very big change on how PM works. It appears that PM is slowly shedding off everything that made it special before .

When I joined PM (4 years ago) they were partnered with a company called Orchard. They sold refurbed devices, fully unlocked and preconfigured to work with PM.


So to me this actually seems like a step back to what PM used to be, back when it strove to be something special.


And it actually seems like a step forward to something better. Orchard was basically only for customers in ON and QC - not for us folks in BC and AB. And Orchard didn't include a one year device warranty.


(Orchard did seem to have lower prices on used/refurbed devices, though.)


Might be useful for certain customers. Purchasing used phones with warranty.  


However, IMO, Public mobile should concentrate on offered better plans that will attract more long term customers. 

Retired Oracle / Oracle Retraité

An interesting change for PM. The prices are higher than what I'd hoped for, but I guess it could be worthwhile to check out their offerings now and then.

Town Hero / Héro de la Ville

The more the options, the better. ❤️

More options.jpg

Town Hero / Héro de la Ville

It just so happens that only two days back I bought a Samsung S10e, a FIDO pre-certified phone, from someone at a decent price. 😊