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Highlighted
Good Citizen / Bon Citoyen

Re: PROMO: $35 2GB Plan Limited Time Offer

Do you still get $2 off your bill in autopay rewards if you change to a different plan?

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Town Hero / Héro de la Ville

Re: PROMO: $35 2GB Plan Limited Time Offer

@CraftyFarmeryes as long as you have it activated that does not change.

 

Autopay can be glitchy, I would suggest topping your account up to whatever your next payment will be either right away or set a reminder on your calendar to make a one-time payment prior to your plan expiring. Then you will still receive the autopay credit and your service will not be interrupted. 

 

Also when changing plans make sure to set up to change on renewal or else you will lose the funds you paid for the 30 day period. There are no pro-rated payments. 

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Mayor / Maire

Re: PROMO: $35 2GB Plan Limited Time Offer


@SunnyK wrote:

I tried doing all of that, but it still doesnt seem to work?

My self service account shows international texting, so I dont know why its still now workinng


 @SunnyK 

Something went wrong when you changed plans.  You should have texting.  

 

Might want to try two tricks that might re-activate/reset your plan:
1.  Report your phone lost/stolen in self service account. 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.


2.  Manually add $1 into your balance. 
These actions sometimes will reset your SIM/re-activate account. 
 

If these tricks don't work, then you will need to contact moderator to check your account.  Maybe account provision issue.  

 

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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Model Citizen / Citoyen Modèle

Re: PROMO: $35 2GB Plan Limited Time Offer

So I am wondering why when you go to the terms and conditions on the plan page it says "Offer available to new customers who activate online only.".

 

But in my account this plan is available for me as an existing customer.

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Retired Oracle / Oracle Retraité

Re: PROMO: $35 2GB Plan Limited Time Offer


@kelvarnsen wrote:

So I am wondering why when you go to the terms and conditions on the plan page it says "Offer available to new customers who activate online only.".

 

But in my account this plan is available for me as an existing customer.


This plan was originally offered only to new customers. It has since been made available to existing customers.

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Mayor / Maire

Re: PROMO: $35 2GB Plan Limited Time Offer

 @kelvarnsen 

Did you read the OP? It was opened up to existing customers.

Like text gets changed around here. 🙂

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Mayor / Maire

Re: PROMO: $35 2GB Plan Limited Time Offer

Yes, started for new customers and then made available to everyone soon after. Wording rarely gets reviewed and adjusted As needed. There was some promo last Black Friday time frame where the wording was so messed up they finally decided to give the Additional promo Item that was added on the fly to everyone Who had started from a certain date.

 

AE_Collector

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Mayor / Maire

Re: PROMO: $35 2GB Plan Limited Time Offer

I agree... I would have upgraded if it were a $30 price point.

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Great Neighbour / Super Voisin

Re: PROMO: $35 2GB Plan Limited Time Offer

So does it include picture messaging or not?

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Retired Oracle / Oracle Retraité

Re: PROMO: $35 2GB Plan Limited Time Offer


@jfa wrote:

So does it include picture messaging or not?


Yes. All current plans, except for the data-only plan, include picture messaging.