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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@pattipiercy contact customer support mods here

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

Highlighted
Retired Oracle / Oracle Retraité

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@pattipiercy wrote:

Is this issue still going on?   I opened an account with you last week. I still am not able to receive texts from any of my friends/family. Is this a port issue?  Should I change my number?  Starting to question changing providers


The issue relating to this therad doesn't have anything to do with receiving text messages. This thread was created simply to inform customers that existing constomers must ask a moderators to initiate a number porting request.

Highlighted
Retired Oracle / Oracle Retraité

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@pattipiercy wrote:

I have been using my previous provider’s SIM card (Virgin) today because nothing was coming through - only phone calls with Public. When I got home, I thought I would try Public SIM and a bunch of texts came in that were sent through the Virgin SIM, but when I sent more Texts thinking it was working, nothing came through 


Since it's been a week, this means that number porting has failed. Please make sure that you have your Virgin Mobile account number available. Then, go to https://publicmobile.ca.ada.support/chat and and type in "port request".

Highlighted
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

 I already activated my PM Simcard. Now I see I can't port my number in self-service. What do i do now. Any other alternative?

Highlighted
Retired Oracle / Oracle Retraité

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@glmmoula wrote:

 I already activated my PM Simcard. Now I see I can't port my number in self-service. What do i do now. Any other alternative?


Please go to https://publicmobile.ca.ada.support/chat and then type in "port request".

Highlighted
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

this link does t=not work for me

Highlighted
Retired Oracle / Oracle Retraité

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@glmmoula wrote:

this link does t=not work for me


I just tried the above link and it's loading fine for me, but try this one: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

That one will allow you to send a private message to the moderators.

Highlighted
Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@glmmoula wrote:

this link does t=not work for me


@glmmoula   Try sending a private message to Moderator_Team via this link then: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Still type "Port Request" in the heading.

Highlighted
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

hank you my fried

Highlighted
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

can i give all my personal details to the moderator team in the private msg options?

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