@9023061670 if you can't get into your account, know the answer to your secret question, try the forgot password link to get back into your self service account. If it fails contact the moderators and ask them for a temporary password to your self service account.
There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Once you have access to your self service account, use @Jb456 's instructions to change your number. Welcome to the community.
is this still an ongoing issue as if i call out my number is showing as the number that i asked to have it ported in but all my incoming calls are still going to the landline and i was never given my temporary phone number i can leave the house as i will miss any calls until this is resolved
@norlin51 that means that the number port is not completed. If it's been more than a week then the port is stuck. Submit a ticket to PM and ask them to investigate the status of your port request.
this company is giving me a major headache. I cant get a representative on the phone and i can transfer my number back to chatr mobile. What the hell is going on??????? can someone at least call me?
@nadege1212 - All support for Public Mobile is done here in the community AND via messaging with the moderators (Public mobile staff). There is no call center. That's how prices are kept so low.
Are trying to close your existing account? Or have you just acgivated and your having some issues involving the port of your number? Support here is relatively fast....initially screened thru the community to determine if its an account issue only fixable by the moderators or one the comunity can resolve for you. By stating your own thread (posting a question rather than replying to an existing post) will increase the amount of users responding and the likelyhood it will be resolved quickly. Have you resolved your issue or contacted the moderators? Do you still need help?
Is this issue still going on? I opened an account with you last week. I still am not able to receive texts from any of my friends/family. Is this a port issue? Should I change my number? Starting to question changing providers
I have been using my previous provider’s SIM card (Virgin) today because nothing was coming through - only phone calls with Public. When I got home, I thought I would try Public SIM and a bunch of texts came in that were sent through the Virgin SIM, but when I sent more Texts thinking it was working, nothing came through