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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@amme09  When submitting a ticket via simon to contact the moderators?

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Retired Oracle / Oracle Retraité

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@amme09 wrote:

I am having issues porting my ph# from bell 

it's says error submitting the ticket 

pls let me know what can be done


Please send a private message to the moderators by clicking on the following link: https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Any updates as to restoration time?

 

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

I feel for you. I do not know. My number has still not been ported as I'm also waiting for a Moderator to contact me via e-mail.

Good luck!

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@imager wrote:

I feel for you. I do not know. My number has still not been ported as I'm also waiting for a Moderator to contact me via e-mail.


Uhm..... just in case you're unaware, that contact would generally be via private message on these forums, i.e. if you have a reply, the little envelope icon, near the top, right side of your screen would have a number in it, corresponding to the number of messages waiting for you. If, however, you already knew that, and/or a Moderator has said they'll contact you via email, disregard everything I just said. 😉 

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

I have done all the questions on the chat to port number..submit is green for go but it will not submit..any ideas ??

 Thanks

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@LorrainB  I can't figure Simon out either....try clearing your browser and use secret/incognito mode in Firefox, chrome or safari. Try again or send a private message to the moderators. Tag them in the send bar. Put port number in the subject line and include your email, current account ph #, name and address on your pm account. Then give your number to be ported, that provider and account number and name on that account. Keep an eye on your private message box for a message from the moderators.

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

From my recent experience (Today), I didn't have any trouble to transfer my phone number during the SIM card activation. I followed the recommended instructions and my phone number was transfered within 30min. Thank you for the instructions and the community tips as well (I was wondering about what to put on the alternate phone number). 

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance


@Irv wrote:

From my recent experience (Today), I didn't have any trouble to transfer my phone number during the SIM card activation. I followed the recommended instructions and my phone number was transfered within 30min. Thank you for the instructions and the community tips as well

 

Good to hear that at least some people can follow the advice to a successful conclusion! 👍

 

(I was wondering about what to put on the alternate phone number). 

 

That's meant for inputting the number of a spouse, or other family member, or maybe close friend, so in case PM HAS TO contact you via the phone(while your phone might not be working), they can.


 

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Well I can say this...If my post was read properly...I had everything filled out because the submit turned Green...but when I clicked it ,it would not go...that was my problem,,all the areas had a green check, the only move left was to submit !!  It was not that I did not know how to fill it out.

   I have come to the conclusion that I can not choose a new number that was in my area...I could not port my local number over.. had to choose one from a neighboring city 187 klm away.  If anyone has ported a local number over the lives in a smaller community I would appreciate a message that it worked for you .  My local number ...807-221-****  it told my was not available.