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New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

Catherine_T
Retraité / Retired
Retraité / Retired

[Edited: Feb 16, 3:45PM EST]

 

Hey Community, 

 

Public Mobile is introducing some changes to our suite of rate plans. Effective February 16, 2021, we will offer two types of plans: plans that include Province-wide minutes, and plans that include unlimited Canada-wide minutes. The Canada-wide calling plans will be priced at an additional $5/month, compared to the Province-wide calling plans.  All of our plans will continue to offer Canada-wide data and unlimited international texting.

 

We never take the decision of changing our plans lightly.  That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change. 

 

The introduction of a Province-wide calling plan comes as a result of our commitment to give you more options on features and provide savings to help you create and customize the plan that’s right for you.  If you don't value Canada-wide calling, you can still access our plans starting at $15 per month.  If you value Canada-wide calling, it will continue to be available for an additional $5 per month. 

 

See below for more details on our new plans: 

 

New province-wide calling plans: 

 

Province-Wide Calling

Monthly Rate

Province-wide Minutes

Data (*with 500MB Autopay)

$15

100 Minutes

250MB

$25

Unlimited

1GB*

$35

Unlimited

2.5GB*

$40

Unlimited

5GB*

$45

Unlimited

6.5GB*

$50

Unlimited

8.5GB

 

For more information on how province-wide calling works, check out this Help Article.

 

Concurrent with this launch, we are offering $5 off all Canada-wide rate plans for a limited time. 

 

Canada-wide calling plans:

*Current promotion: $5 off Canada-wide plans for a limited time

 

Canada-wide Calling

Monthly Rate

(*Promotion price)

Canada-wide Minutes

Data (*with 500MB Autopay)

$30 $25*

Unlimited

1GB*

$40 $35*

Unlimited

2.5GB*

$45 $40*

Unlimited

5GB*

$50 $45*

Unlimited

6.5GB*

$55 $50*

Unlimited + U.S. Talk

8.5GB

 

How to change your plan: 

  1. Log in on Self Serve
  2. Go to “Plan and Add-ons”
  3. Select “Change Plan”
  4. Select your preferred plan. You will have the option of changing your plan immediately or upon the next renewal date.

FAQ’s:

What happens to existing customers’ plans?

There is no impact to existing customers' plans. All customers’ plans will be grandfathered, including those who had scheduled rate plan changes before this update. Note, if you change your plan you may not be able to go back to your previous plan if it is no longer available on our website. 

 

What is happening to the $15 plan?

All plans in the Canada-wide suite have unlimited Canada-wide minutes. The $15 limited talk plan will remain in the Province-wide suite and will have 100 Province-wide minutes with 250MB of AutoPay data bonus.

 

Can I buy an add-on with Canada-wide calling?

Yes, we currently have a $5 for 500 Canada-wide minutes add-on available which you can purchase in Self-Serve.

 

How does Province-wide Calling work?

For more information on province-wideon how province-wide calling works, check out this Help Article

 

To learn more about Public Mobile plans, click here.

 

- The Public Mobile Team

636 REPLIES 636

I would still maintain that it was technical trouble with the roll-out that caused them to go back.

That and/or boardroom shenanigans.


@z10user4 wrote:

I would still maintain that it was technical trouble with the roll-out that caused them to go back.

That and/or boardroom shenanigans.


While it was announced - and was probably conceptualized - as a "promo" it obviously wasn't received very well by existing customers. So I'm guessing it wasn't very appealing to new customers, either. Apparently, it's even encouraged some customers (or their referrals) to leave, which would be a counterproductive result.

 

Experiment failed, experiment terminated. But the boardroom and marketing execs will remain undaunted, there are always scapegoats at the lower tiers.

XionBunny
Deputy Mayor / Adjoint au Maire

They broke my trust honestly, so for now I've left, there may come a time ill return again, but for now I'm gone, good luck folks.

 @XionBunny : With grandfathering, where's the problem for existing customers? Apparently some like to switch in and out of different plans as needs change so maybe that's why but still...things do and will cost more over time what with inflation and all. But you've been here a while and plans stay as they are with grandfathering.

Oh well. Sorry to see you go.

@XionBunny 

Why are you leaving? Did they change your plan? Your plan should stay the same as long as you don't change.

If you woke up to province wide calling without switching, contact mods asap.

If on the other hand you were hoping to go back to Canada wide 15 in the near future, all is not lost. You can use Fongo call transfer for unlimited Canada wide calling. 

so, with Koodo Prepad going back to National calling and now PM , we are left with poor Koodo Prepaid stuck with Provincial Callings?


@XionBunny wrote:

They broke my trust honestly, so for now I've left, there may come a time ill return again, but for now I'm gone, good luck folks.


@XionBunny you do what makes you happy.

 

Hasta la vista

 

RosieR

@XionBunny 

Well I suppose if you have already left then one must just move forward. But I am surprised with you coming up on 2 years of loyalty, averaging a $2 community reward each month and a $2 autopay reward along with any possible friend rewards ($5+ in rewards)you may have that you feel pm broke your trust when most providers did attempt the backwards step of province wide calling before reneging on its roll out.

 

What provider and plan was so appealing to you to switch? It couldn't have been just "broken trust".

KamWest
Model Citizen / Citoyen Modèle

@darlicious

 

He is not alone, at my peak I had 7 lines with public, after the province wide fiasco I only have 5 lines with public and two went to the competition.

 

The idea of losing my canada wide status when I shifted plans was a tough pill to swallow so I started to experiment with providers that offer more data and higher speeds.

 

All in all I can say it is a good balance for me but Public messed up, my lines have been here for a long time and the province wide fiasco was solely responsible for my shift to try another provider.

The people who left panicked and stopped reading partway through the announcement.

 

Those with existing Canada-wide plans wouldn't lose them. Those who signed up onto "limited time" Canada-wide plans wouldn't lose them. It was carefully explained in the announcement, it was asked and it was answered many times since.

 

As things turned out, it was also a moot point since the Province-wide plan structure was withdrawn. Anyone who left Public Mobile could come back. Those who ported their numbers would have to port again, those who didn't port their numbers would still find their Self-Serve account (and SIM card, phone number, plan, add-on, Rewards, etc) fully intact - for a few months, anyhow. Hope they found better deals somewhere else, lol, otherwise it's just a series of kneejerking towards failures.