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Mayor / Maire

Re: @Re: New Long Distance Add-Ons


@kselmak wrote:

@MoreYummy 

As I understand you get to keep the product you purchased until you use it up, so it SHOULD be the old long distance add on BUT  other users have reported that they can call new destinations with it. Apparently it's a glitch and I didn't read if it was fixed 


The new desitinations still work on the old add-on.

Highlighted
Mayor / Maire

Re: @Re: New Long Distance Add-Ons

I assume they will just leave it as is, I'm not sure of the benefits of 'fixing ' the glitch as long as nobody complains

Highlighted
Mayor / Maire

Re: @Re: New Long Distance Add-Ons


@cavemantoronto wrote:

@kselmak wrote:

@MoreYummy 

As I understand you get to keep the product you purchased until you use it up, so it SHOULD be the old long distance add on BUT  other users have reported that they can call new destinations with it. Apparently it's a glitch and I didn't read if it was fixed 


The new desitinations still work on the old add-on.


Hi. In other words.....are you saying the NEW  international destinations work on the old 400 minute international destination add-on? (The word “still” confused me)

Highlighted
Mayor / Maire

Re: @Re: New Long Distance Add-Ons

@LurganIeUk 

Yes the word “still” wasn’t needed in that statement. If the old plan for simplicity has had the new countries added we aren't certain if It has had Canada, US & UK removed (did I miss any?). Presumably not as this most certainly would quickly cause problems. 

 

Oh wait...I can confirm that the Old 400 Minute international plan still allows the USA, I just called the water district at Pt Roberts WA on Friday requesting they turn off my water at the street (Since I can’t) for the winter at my cabin. First time I had ever called out of Canada with my PM cell phone (here almost 2 years now) and first 2 minutes used from my free 400 minutes International Christmas 2019 gift. Thank you Public Mobile.

 

AE_Collector

Highlighted
Mayor / Maire

Re: @Re: New Long Distance Add-Ons

@Jonavin 

I would imagine the reason fo not lumping together both the US and UK calling rates together despite having the same price per minute charge is that the length of the negotiated contract at this rate with the two countries are different. Since its unlikely to get any cheaper I could see it possibly rising to 2 cents per minute for the UK when the existing contract expires. While pm would still have to honour the rate with existing add ons with its customers either in a revenue neutral or loss situation. This is probably likely with all of the new add ons and have been implemented in their current status as it was the easiest and cheapest way to offer them to its customers. While cumbersome and perhaps a little more costly for customers to purchase ie 1000 min up front ultimately the rates are very reasonable as a whole and beneficial to both public mobiles customers and the bottom line.

Highlighted
Mayor / Maire

Re: @Re: New Long Distance Add-Ons


@LurganIeUk wrote:

@cavemantoronto wrote:

@kselmak wrote:

@MoreYummy 

As I understand you get to keep the product you purchased until you use it up, so it SHOULD be the old long distance add on BUT  other users have reported that they can call new destinations with it. Apparently it's a glitch and I didn't read if it was fixed 


The new desitinations still work on the old add-on.


Hi. In other words.....are you saying the NEW  international destinations work on the old 400 minute international destination add-on? (The word “still” confused me)


The world "still" is relative to the time when the new add-ons were introduced.  I didn't state that because I was replying ot a message asking if Public Mobile put an end to those calls on the 400 minute add-on. 

Highlighted
Great Neighbour / Super Voisin

Re: New Long Distance Add-Ons

I don't understand why I have to PAY for an add-on just to call long distance. 

I rarely call long distance. It doesn't make sense for me to either buy minutes or sign up for some sort of plan. It's additional unnecessary overhead... buy the add-on, wait for the minutes to become available... and then having to continually check if you have available minutes to even make long distance calls.
Whoops - no more minutes? Repeat the whole procedure. 

Ridiculous! 

I can't imagine what it costs Public Mobile to manage/administer all these add-ons; probably a lot more than just completing calls at some higher rate. 

 

I just want it to work, when I need it. If I'm calling the US - it's time-urgent. 
I don't care if it's 10 cents a minute to call the USA from CANADA. 

 

I'm now shopping around for a different provider; the cost savings with Public Mobile don't make up for all of this extra administrative stuff when I'm trying to urgently call long distance. 

 

Highlighted
Retired Oracle / Oracle Retraité

Re: New Long Distance Add-Ons

@Peggie99 Part of idea is to make it so that customer can't accidently spend money. However, I agree with you that there are too many add-ons. If a customer has purchased the ability to make long distance calls, it should just work without the customer needing to figure out which is needed or need to puchase multiple add-ons to call different places.

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Mayor / Maire

Re: New Long Distance Add-Ons

@Peggie99 

There are effectively two different types of cell accounts/plans. Prepaid and Postpaid.

 

Plans where you get a bill every month that is possibly a different amount each month due to excess data or Long Distance calls made is a Postpaid plan. People can only get Postpaid plans after having a credit check done to confirm that they will most likely pay the bill after using the service.

 

Prepaid plans like all of the PM plans do NOT require this credit check as everything is paid in advance of it being used. If your credit card paid renewal fails your plan goes into suspension right then and there until you solve that problem. There is NO way to bill you after the fact for services used thus you need to pre-purchase any Long Distance, Roaming or Extra Data that you might need at some point.

 

If a Prepaid Cell Plan isn’t for you there are plenty of Postpaid providers out there. Pre-purchasing a LD plan isn’t quite as onerous as you make it to be. Add $15 to your account, purchase the 1000 US minutes for $15 add-on. If done properly it will be available for use instantly. As you say you dont make many calls to the US but want it available if needed, with 1000 minutes in the add-on that will roll over until fully consumed you probably don't need to check How many remaining minutes you have before every call.

 

AE_Collector

Highlighted
Mayor / Maire

Re: New Long Distance Add-Ons

Oh and I forgot to mention... hang around awhile and PM will probably GIVE you some add-ons for free. In about 1 year between August 2019 and September 2020 I was given two voice add-ons; 1000 minutes of Canada calling and 400 minutes of International calling. Also 2 - 1Gb Data add-ons plus a 5Gb Data add-on. I still haven't ever bought an add-on and as far as voice calling goes I am probably set for life! Thank you PM!

 

AE_Collector

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