@Melinda_H
Great job on simplifying the form and process to activate. A few comments in regards to the new form. Some of which have been previously mentioned but to stress their importance I have included them as well.
- The full address has been eliminated so to verify an account holder thru private messaging pm has eliminated one of the more personal verifiers leaving only the postal code which is not account holder specific. Makes it a little easier for a fraudster to impersonate and account holder. This is worrisome given the high rate of simjacking that occurs at public mobile.
- Same issue as above.....no date of birth? Another verifier eliminated? I realize neither of these had to be truthful but they were additional verifiers for the many, many, many customers who forget their pin #. Let alone their password and security question and answer. Leaving account info for verification down to very few personal identifiers and much of the other information is easily accessible by simply entering anyones phone number when dialing 1 855 4PUBLIC.
- The elimination of far too easy to guess pin #'s. While this is a good thing does it affect customers that have chosen any easy number to remember? ie 1234 or 9999?
- Like many who have already mentioned this.....the return of the referral code to the first page would be ideal.
- It would be nice to review each activation page ahead of time by simply clicking on each example already at the top of the screen. Having "sample" stamped on each page would eliminate any confusion that pages could be filled in out of order.
- Does pm still not accept mastercard/debit? While less popular it is still a secure option. Listing some of the pre-paid cards accepted would be helpful along with mentioning that you must register for autopay during activation to recieve the autopay reward for the first month.
- Having to confirm ones password and pin# along with your answer to your security question would help eliminate mistakes/ mistypes. This has been a problem with answers that have numbers like year if birth like 1942 can be easily mistyped as 1941,1943, 1951, 1952, 1953, 1841, 1842, 1843 and so on......and not noticed by person activating.
- A reminder about having a clear browser, using secret/incognito mode etc..... along with the specifics of the credit card address would help eliminate these errors/questions.
Otherwise nice work. Looking forward to improvements with the self serve portal. I don't need an app I already have far too many of them forced on me.
