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Model Citizen / Citoyen Modèle

Re: Coming this week: Improvements to the Get Started Page


@trishe wrote:

tag@Moderator_Team


Moderators no longer respond to this tag. You need to write to them using a private message. 

Good Citizen / Bon Citoyen

Re: Coming this week: Improvements to the Get Started Page


@pm-smayer97 wrote:

@trishe wrote:

tag@Moderator_Team


Moderators no longer respond to this tag. You need to write to them using a private message. 


Thanks. Another member suggested using the address without the tag... @Moderator_Team 

Great Citizen / Super Citoyen

Re: Coming this week: Improvements to the Get Started Page

Hi @Griffyn Your message is a bit confusing but Public Mobile Community (this forum) is a seperate system from the My Account / selfserve . So each login should be different. If you have signed up for the Community, it doesn't mean you have signed up for Selfserve. AFAIK the Community only ask for password once during signup, but not the selfserve. Getting password reset on the community board does not reset the password on selfserve, vice versa.

 

At Walmart, you probably have been trying to sign up for My account / selfserve. Try doing it again, by clicking the link. Assuming you are reading this on a computer not the phone. Put in your Public Mobile SIM card in your phone. Enter the 10 digit Public phone number the representative had created for you when the link tells you to, then click Submit. A 6 digit number will be texted to you.

 

Another thing that would be especially useful to us fellow users of Public Mobile is can you post a screenshot of the titles of the email you received from Public Mobile like you had mentioned? It will help us understand what's going on and hopefully able to point you to the right direction

 

Do you have any documentation from the representative from Walmart? I suspect the representative has activated the Public mobile account for you today (not that you had hoped on the 13th) , since Public doesn't have a system to do a dated activation. You also need to have both accounts to be active in order to transfer your phone number from Bell to Public Mobile.

 

Since you mentioned your phone is a Samsung J3 in a previous message and the phone retails for $190.. You mentioned your contract is not up and need to pay a balance, pay close attention to the line items when you settle your final bill.. Since phone plans are a form of equipment leasing, there might be additional penalty and costs since you are breaking a contract. If the final settlement bill is larger than the inital cost of the phone, you might want to consider returning the phone back to Bell and start anew.

 

I typed this message once but it seemed to have disappeared into the ether.. just in case both appear in the system eventually.. it is because I had to do it twice!

 

Great Citizen / Super Citoyen

Re: Coming this week: Improvements to the Get Started Page

@trishePublic Mobile moderators will not be able to unlock phones from other carriers. In your situation, the walmart representative is wrong. You didn't have to buy another phone. I am sure you can return your just purchased phone after unlocking your locked phone, you have up to 15 days according to the Consumer Rights for Mobile Phone.

 

Depending on what model of phone that is locked, you can easily go back to your previous carrier (assuming you still have an active account) or places on eBay to purchase an unlock code. Usually non iPhone unlock codes are under $5, older phones are $1. Do note if the phone was previously free under a plan that means you were leasing it from a carrier, make sure the phone is paid off. Even if you get an unlock code via a 3rd party and moved to another carrier, but lapsed on your lease payments, the carrier in question can still add the phone to the Canadian IMEI blacklist. Think of it as a modern day lien, except this one once it is on, it doesn't come off.

 

 


@trishe wrote:

@Griffyn wrote:

Thanks trishe....I'm trying to sign up with PM and the first step is to check for compatibility. So the first time I tried to check, my phone was still locked (I know nothing about cell phones).  I had Bell unlock it and tried again...same answer.  Then I came here to the forums to find out why the check couldn't be done.  That's when I started to get frustrated.  It seems a lot of people had the same problem but no where could I find an answer to the question...how do we now verify that our phone will work with the network?  So I joined PM in order to ask.  I was told to take the phone to Walmart to get them to do the check...which I can do, but not today cause there isn't one around the corner.  That's why I then asked if there was another site where I could check it on-line.

Thanks for your response, trishe!


Hi again Griffyn. The staff at Walmart might not be the only ones available to check.  There are announcements of new kiosks & London Drugs also has knowledgeable staff.  I had problems today helping a friend get into public mobile.  His phone would not unlock & the SIM Cards are no longer free.  I will try to link you to a moderator or somebody from public mobile who can answer your question. Unfortunately we spent almost a whole day7 hours, in Walmart today with only one busy phonevtech there.  After buying the SIM & minutes they are non refundable.  When his phone would not unlock the salesperson told him he would have to buy another phone.  He instead bought a chatter that is compatible with Rogers & Fido phones.  Bell uses Telus towers like public mobile does.  There should therefore not be a comparability issue. Did you say the unlock code from Bell did work on your phone?




Model Citizen / Citoyen Modèle

Re: Coming this week: Improvements to the Get Started Page


@trishe wrote:

@pm-smayer97 wrote:

@trishe wrote:

tag@Moderator_Team


Moderators no longer respond to this tag. You need to write to them using a private message. 


Thanks. Another member suggested using the address without the tag... @Moderator_Team 


Yes but it has to be sent via a private message, not in the public forum. In case you do not know, click the little envelope icon (above right) to go to the private messaging area.

Good Citizen / Bon Citoyen

Re: Coming this week: Improvements to the Get Started Page

Thanks trishe and GinYVR!!  You guys are so helpful!  GinYVR, you said you had to send your message twice...I actually got it 19 times!  Not sure what happened there.  

Anyway, to clear up some of the confusion...I've been with Bell for 5 of the 24 months of my contract.  I realize I will have to pay the rest of the cost of the phone up front if I break the contract (they take off $9.60 every month I'm with them).  I crunched some numbers and, if I stay until June 13th, I will owe them $209.30 (tax incl) just for the phone which according to the contract was $239.99.  Add to that the monthly cost and the bill should be around $240...which I fully intend to pay since I always pay my bills.  I calculated how much I would have spent with Bell if I stayed with them for the remainder of the contract (another 19 months) and how much I would spend with PM for the same time period.  I included the cost of the phone in this calculation.  I will be out about 20 bucks...well worth it.  I then called Bell Support and spoke with 'Iggy" to confirm that me calculations to get out of the contract were correct and that there were no hidden fees of which I was unaware.  He said I was correct.  So my question was: will Public Mobile be able to pull my number if I still owe money to Bell?  I usually don't get a notification that the bill is ready for about 7 days after the statement period (May 13- June 12).  So if, on June 13th,  I go through the process of trying to change the temporary number given to me by the Walmart rep to the cell phone number  I have now, will I have problems?

Confusion #2:  With regards to my e-mail address not working.  The Walmart rep gave me a printout with information on it.  It has my activation number, my account number, my e-mail address and my payment information (my credit card has been charged for the first month...next payment due on July 6th).  It also says " Don't forget to set up Self Serve once your number is working."  So my quesiton wrt that is: where on the site do I go to do this?  Also, when I click on My Account, I get two options 1. Account Login, which doesn't work cause I don't have a password (not that I can remember, anyway) or 2. Need To Create An Account? which I don't think I do cause I already have an account number.  Is there anywhere on the site where I can type in the account number since trying to get in with my e-mail address doesn't seem to work?  

I have other questions but I think this message is long enough...sorry about the length!

 

Thanks again to everyone for trying to help!

 

 

 

 

 


@GinYVR wrote:

Hi @Griffyn Your message is a bit confusing but Public Mobile Community (this forum) is a seperate system from the My Account / selfserve . So each login should be different. If you have signed up for the Community, it doesn't mean you have signed up for Selfserve. AFAIK the Community only ask for password once during signup, but not the selfserve. Getting password reset on the community board does not reset the password on selfserve, vice versa.

 

At Walmart, you probably have been trying to sign up for My account / selfserve. Try doing it again, by clicking the link. Assuming you are reading this on a computer not the phone. Put in your Public Mobile SIM card in your phone. Enter the 10 digit Public phone number the representative had created for you when the link tells you to, then click Submit. A 6 digit number will be texted to you.

 

Another thing that would be especially useful to us fellow users of Public Mobile is can you post a screenshot of the titles of the email you received from Public Mobile like you had mentioned? It will help us understand what's going on and hopefully able to point you to the right direction

 

Do you have any documentation from the representative from Walmart? I suspect the representative has activated the Public mobile account for you today (not that you had hoped on the 13th) , since Public doesn't have a system to do a dated activation. You also need to have both accounts to be active in order to transfer your phone number from Bell to Public Mobile.

 

Since you mentioned your phone is a Samsung J3 in a previous message and the phone retails for $190.. You mentioned your contract is not up and need to pay a balance, pay close attention to the line items when you settle your final bill.. Since phone plans are a form of equipment leasing, there might be additional penalty and costs since you are breaking a contract. If the final settlement bill is larger than the inital cost of the phone, you might want to consider returning the phone back to Bell and start anew.

 

I typed this message once but it seemed to have disappeared into the ether.. just in case both appear in the system eventually.. it is because I had to do it twice!

 


 

Great Citizen / Super Citoyen

Re: Coming this week: Improvements to the Get Started Page

@GriffynYou need to select option 2. The account they are referring to is the selfserve account.. which is your email / password login. You will need your public mobile sim card in your phone because they will send you a confirmation text.

Good Citizen / Bon Citoyen

Re: Coming this week: Improvements to the Get Started Page

So which account does the number on my Walmart sheet refer to??  And if I type in my email address, will they ask me for my password or will I be creating one at that point?  I don't remember already setting up a password.  

Great Citizen / Super Citoyen

Re: Coming this week: Improvements to the Get Started Page

@GriffynThe account number is their identification which ties you to your phone number, account information etc. The account you are creating is create login credentials so you can get into My Account / self serve and change plans / payment inforation and see usage information.

Good Citizen / Bon Citoyen

Re: Coming this week: Improvements to the Get Started Page

Okay, now I'm confused...I have separate accounts depending on what I'm doing??