Update: Thank you to everyone who took the time to vote for the top 3 KBA videos they think would have the biggest impact in making our customer experience better! The final results are in and…
DRUM ROLL PLEASE…
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The top 3 videos we will focus on first, in order, are:
- How to Get Help
- Self-Serve Account Management
- How to use your Phone & Plan Features
Hey Community,
You’ve given us feedback that the Knowledge Base (Help) Articles, our go-to guides for help and all things Public Mobile, needed some updating/improvements - so we’ve made some big changes to refresh the look and content. We’d love for you to check them out!
Here are some reasons why we think you’ll like them:
- It can save you time. All the information on a particular topic is in one place, with answers that have the Public Mobile stamp of approval. They’re organized so that you can find the answer to your question in no time!
- They can help you, help others. Did you know our Community Rewards have increased, and now you can get up to $20/ 30 days? There’s never been a better time to sharpen up on your Public Mobile knowledge and start helping Community members!
- Learn how you can get your plan down to $0! These articles have all the information you need to know on how to take advantage of our 4 different Rewards so that you can get your plan down to $0!
To check out the full list of articles, click here. We look forward to hearing your feedback.
Now we need your help to go even further!
We’re so excited about the new Knowledge Base Articles that we decided to take it a step further and turn some into videos!
Earlier this year @will13am had brought up the idea of converting some of the Knowledge Base Articles into videos to make it easier for customers to learn more about Public Mobile. This idea came up again in the workshop we held in June and, now, we’re excited to begin bringing this idea to life.
Before we get started on creating the videos, we’re looking for feedback from YOU! Of the below KBAs, which 3 would you recommend we work on first? Please vote in the poll below. Additionally, please comment below if there are other elements to the videos that you think MUST be included. We have an initial list we’ve put together, but would appreciate hearing your thoughts as well. The last date to vote and share your feedback will be July 27th. Stay tuned for an update after then!
-Public Mobile Community Team
