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Launching ready-made plans + more!

Brooke_C
Retraité / Retired
Retraité / Retired

Hey Community,

 

We’ve made some changes to our plans page, activation portal and Self-Serve portal, with the goal of making it easier for you to activate, renew and understand your plan.

 

Before we get into the details, we would like to say a big thank you to @imm1304, @TheOldVR and @BrrMcGrr for helping shape the development of these systems improvements. Your insight was super helpful and informed a lot of our decisions! Would you like to be a part of shaping the next systems development? Comment on this thread, and we’ll note you down as the first to contact.

 

Update #1- Removal of the Discount Column in our Plan Builder

As of January 15th, we removed the discount column and individual service prices from our plan builder in both the Self-Serve and activation portals. These changes were made to reduce customer confusion and ultimately create a more seamless plan-building experience. Although these elements will no longer be visible, rest assured that our rate plans will continue to provide the value you've come to love!

 

 

Update #2- Launch of Ready-Made Plans

Today marks the launch of our ready-made plans. These are popular plans that include talk, text and data options that we know our customers love. You can find them by checking out our Plans and Promotions pages, as well as through Self-Serve and the activation portal. Ready-made options help take the work out of choosing a plan, allowing for an easier and faster activation and renewal process. If the ready-made plans aren’t exactly what you’re looking for, have no fear, you can continue to build your own plan exactly how you like it.

 

We’ve also made some other exciting improvements including the ability to easily compare our ready-made plans and the ability to toggle the purchase of Add-Ons on or off. This way you can make sure you’ve chosen the plan that’s best for you, and get through the activation process faster and with fewer obstacles.

 

FAQs

 

Question

Answer

Why is the discount field no longer included in the plans calculator?

Based on member feedback, we decided that removing the discount column from our plans calculator would make the plan-building experience easier to understand.

Are plan prices changing now that the discount field has been removed?

Our goal with this change was to simplify the plan-building experience. Even though the discount column is no longer visible, we’ll continue to offer the great, low prices you’ve come to love! No prices have changed at the time of this calculator update.

What is the purpose of a ready-made plan?

Ready-made plans make it easy for you to activate or renew on our most popular plans as quickly as possible. With services already selected, and math already done for you, ready-made plans help you check out in no time.

Is there a price difference between the ready-made plan and a customized plan, if I were to select the exact same features?

The price of a ready-made plan won't always match the price of that same combination of services in the plan builder. For instance, a limited-time promotion will likely be priced differently and might be highlighted in the ready-made plan section, but not be in the plan builder. Moving forward, we plan to use the ready-made plan section to highlight both our best ongoing offers and our limited-time promotions.

 

-Public Mobile Community team

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