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Great Neighbour / Super Voisin

Re: Last day to redeem the $40/ 4GB promo plan: February 3

I just activated my sim and have the sim card order number ready. I'm trying to figure out how msg in this plateform. I'm hoping that a moderator will msg me privately so I can send them my details to get the plan updated. Ctossing my fingers!
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Good Citizen / Bon Citoyen

Re: Last day to redeem the $40/ 4GB promo plan: February 3

@335Deeznutz - go to the first post by Brooke - if you hover over her name (or click on her name) it will bring up a box that shows she is a moderator and at the bottom will have a private message option, click on that and send them your phone number, pin and your oder number and tell them what you are looking for.  My understanding is that a private message to any moderator can be viewed by all, so the first one available will respond to you.

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Great Neighbour / Super Voisin

Re: Last day to redeem the $40/ 4GB promo plan: February 3

Will that promo be offered again any time soon. Missed the opprotunity to switch when the offer was out. Have been checking regularly to see if the offer returns and have not seen it since. Just waiting to switch my wife, son and myself once the offer comes out.

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Retraité / Retired

Re: Last day to redeem the $40/ 4GB promo plan: February 3

Hey, 

 

To those who are slightly confused about the procedure, please follow the instructions provided in page 1. We would be more than happy to help 🙂

 

Cheers,

 

Mary

 

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
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Great Neighbour / Super Voisin

Re: Last day to redeem the $40/ 4GB promo plan: February 3

I submitted a private message to @Mary_M 5 hours ago regarding my Sim Card Order number, account number, and mobile number. No response yet. Should i be concerned? I registered my account about 7 hours ago and want to ensure that I get this plan. Is there another way to check to see if the promo has been applied? Sorry, new to this type of support.

 

Thanks,

@335Deeznutz

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Oracle

Re: Last day to redeem the $40/ 4GB promo plan: February 3

@335Deeznutz Don't worry. Mary will take care of it when she sees your pm. To check, login to your self-serve account and see if you have 6GB or 12GB.

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

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Retired Oracle / Oracle Retraité

Re: Last day to redeem the $40/ 4GB promo plan: February 3


@NDesai wrote:

@335Deeznutz Don't worry. Mary will take care of it when she sees your pm. To check, login to your self-serve account and see if you have 6GB or 12GB.


@335Deeznutz you can see that by singing into your self serve account (https://selfserve.publicmobile.ca), and once logged in, scroll down the Overview page to the My Add-ons section, pictured here:

 

MyAddOns.png

 

If it says 12GB Data on the left then you're on the promo plan.  If it says 6GB Data, you are not yet.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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Retired Oracle / Oracle Retraité

Re: Last day to redeem the $40/ 4GB promo plan: February 3


@johnlao wrote:

I believe you need the order # otherwise they can't verify the sim was purchased during the promo period.


I don't believe that Public can verify that any specifc sim card was purcahsed during the promotional preiod. The order number really only proves that the person did order a sim card during that time period, but as for the actual sim card itself, I highly doubt the sim card numbers were ever recorded before they were sent out.  They were sent out in sealed envelopes, that were likely done en masse ahead of time and were likely sent out at random when a customer placed an order. 

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Retired Oracle / Oracle Retraité

Re: Last day to redeem the $40/ 4GB promo plan: February 3

@computergeek541 interesting theory.  In past, the SIM cards weren't sealed up and you could see the card number, meaning they could easily have recorded them against an order number while fulfilling the order.  I don't know when that changed, as I got a few more SIM cards shortly after the promo period and they were sealed unlike in the past. This would potentially make it harder for them to record the # but we don't know for sure how their inventory and fulfillment systems work so there could have been other means such as an outer wrapper or attachment that also had the # duplicated on it that is removed and keyed in at shipping time, or maybe a QR code or something?  Hard to say 100%.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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Great Neighbour / Super Voisin

Re: Last day to redeem the $40/ 4GB promo plan: February 3

how do you register the credit card into the system, I am at the last couple steps but I keep getting my credit information decline....

I hard you have to matched with the statiment address with space and caps but it didn't work for me, any idea here?

 

Thanks