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RS_
Great Neighbour / Super Voisin

Account Suspended / Autopay enabled / Switched from legacy plan to current plan

My account has been deactivated today even though I have autopay enabled. I selected a change from a legacy plan to a current plan, a few days ago, before my renewal date. I’ve used my legacy plan seamlessly since November 2015… but wanted an unlimited international text option - hence the change.

 

Autopay should have happened yesterday (Nov.19th) with a plan switch occurring today (Nov.20th). Unfortunately neither occurred and as of today I have NO SERVICE whatsoever. Rebooted phone, logged into my self-serve account, etc. I was hoping a Public Mobile rep could help me resolve this issue immediately. Thanks in advance.

 

*OLD* Legacy Plan $105 per 90 days

- 1GB Data

- Unlimited Canada-wide Talk

- Unlimited Canada-wide Text

 

*NEW* Current Plan $90 per 90 days

- 1.5GB Data at 3G speed

- Unlimited Canada-wide Talk

- Unlimited International Text

Great Citizen / Super Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Yes excellent point you can always dial 911 and it will work regardless of any billing issues etc.

RS_
Great Neighbour / Super Voisin

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

My account has apparently been deactivated today even though I have autopay enabled. I selected a change from a legacy plan to a current plan before my renewal date. I’ve used my legacy plan seamlessly since November 2015… but wanted an unlimited international text option - hence the change.

 

Autopay should have happened yesterday (Nov.19th) with a plan switch occurring today (Nov.20th). Unfortunately neither occurred and now I have NO SERVICE whatsoever. Rebooted phone, logged into my self-serve account, etc.

 

*OLD* Legacy Plan $105 per 90 days

- 1GB Data

- Unlimited Canada-wide Talk

- Unlimited Canada-wide Text

 

*NEW* Current Plan $90 per 90 days

- 1.5GB Data at 3G speed

- Unlimited Canada-wide Talk

- Unlimited International Text

 

I need a Public Mobile rep to resolve the issue... STILL WAITING...

Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Try putting $1 on your account then restart your phone I don't have auto pay but my phone expired and I topped up and my phone didn't work so I put an extra $ on it restarted the phone and it worked

Great Neighbour / Super Voisin

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I add 1$ dollars and restart my phone and it work for me as well 

Town Hero / Héro de la Ville

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Thanks for the heads up.

Great Neighbour / Super Voisin

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

My text and data are still not working. I renewed this morning. Says I need long distance add on when I try to make calls. I'm calling local. Very frustrating

Great Neighbour / Super Voisin

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I'm having the exact same issue

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@Heathermd82 wrote:

I'm having the exact same issue


So did you try some of the ideas here? Lost/stolen? Additional $1?

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

911 works, Yes I did know that, thank you.

But strange as this might sound when there is an allergic reaction on a School Bus it is up to the Driver to administer the epipen and then Immediatly change route to the nearest Hospital.

Texting is available where cell or Radio is not, I would text Dispatch who calls Police and Hospital so they are ready and Police know what is happening.