cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

You could read the first post and My posts to try fixing it.

LP1

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@yvonnesmith wrote:

My plan expired yesterday and I topped it up this morning and I can't make or receive calls or send or receive texts and I want to know when this problem will be fixed


Did you read recent posts in this thread?

Try the lost/stolen feature.

Failing that then try the extra $1 manual payment.

Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

My account says active but I can't make or receive calls or send or receive texts

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@yvonnesmith wrote:

My account says active but I can't make or receive calls or send or receive texts


Good to know. Did you try the possible solutions?

Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I tried the lost/stolen and it didn't fix the problem

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@yvonnesmith wrote:

I tried the lost/stolen and it didn't fix the problem


Did you follow all the instructions for the lost/stolen trick?

If so then carry on to the $1 trick. That's where you manually pay a $1 into your account and then restart your phone again.

 

Moderator

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Hi @yvonnesmith

 

Please send us a private message with your phone number and PIN to have this issue resolved.

 

Thank you!

 

Ashley

Public Mobile

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Hey @ShawnC13

 

Great question. Unfortunately, if a customer is expired, they won’t be able to purchase an Add-On, even if they were to contact our Moderator Team. You account must be active and have the required funds to do this. 

 

Again, we apologize for any inconvenience this may cause. 

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@LP1 wrote:

 

If I have another emergency on my Bus and my cell texting does not work someone could die.


@LP1 I'm glad you got your service back up and running using the $1 manual top-up trick. I wanted to touch on this statement of yours that I have quoted:  you can always call 911 from any mobile phone provided it can get a signal.  You do not need to have an active plan with a carrier to be able to call 911.  As long as the phone has some charge in the battery and can get a compatible network signal, you can call 911.

 

For reference:

http://www.rcmp-grc.gc.ca/en/news/2017/8/rcmp-remind-citizens-deactivated-cell-phones-can-call-911


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I topped up my phone this morning it expired yesterday I topped up this morning and my account says it's active but I have no data and can't make or receive calls or make or receive texts