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Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@Louis1993 wrote:

Still nothing how do.u add a single dollar only let's me add large amounts 


Are you trying the 611 or are you on the site?

Assuming site. Assuming you have a credit card registered for the usual purpose of autopay.

Click on Payment on the upper menu bar.

Click on One Time Payment big thing below that.

Click the drop-down Payment type and choose Other

Type in an amount. ie. 1

 

Let me know if my assumptions are wrong.

Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Ya still not working no one email me back yet like I am not happy like we tried everything they need customer support people to talk to like or a live person to talk to in some way. Like I need my phone on this is so stupid like they just took my money like I dont get it


@z10user4 wrote:

@Louis1993 wrote:

Still nothing how do.u add a single dollar only let's me add large amounts 


Are you trying the 611 or are you on the site?

Assuming site. Assuming you have a credit card registered for the usual purpose of autopay.

Click on Payment on the upper menu bar.

Click on One Time Payment big thing below that.

Click the drop-down Payment type and choose Other

Type in an amount. ie. 1

 

Let me know if my assumptions are wrong.


 

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@Louis1993 wrote:

Ya still not working no one email me back yet like I am not happy like we tried everything they need customer support people to talk to like or a live person to talk to in some way. Like I need my phone on this is so stupid like they just took my money like I dont get it


@z10user4 wrote:

@Louis1993 wrote:

Still nothing how do.u add a single dollar only let's me add large amounts 


Are you trying the 611 or are you on the site?

Assuming site. Assuming you have a credit card registered for the usual purpose of autopay.

Click on Payment on the upper menu bar.

Click on One Time Payment big thing below that.

Click the drop-down Payment type and choose Other

Type in an amount. ie. 1

 

Let me know if my assumptions are wrong.


 


Please remind of what phone you have and the last provider it was on. (unless it's all new)

 

I hear ya. But you came here for the rates. This is the support model. When you need internal account/technical assistance then you can only do it through the private messaging system. They have few staff and all these friggin' promos that take all the time away from existing customers.

Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Everything is all new galaxy s9+ bought it outright everything new sim card everything 

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@Louis1993 wrote:

Everything is all new galaxy s9+ bought it outright everything new sim card everything 


 @Louis1993

Well it seems like mods are popping in indicating that they're answering things. Look for a red blob in the upper right corner over the little envelope icon. Click on it to see messages.

 

Did the phone possibly get upgraded to Android 8.1?

 

  @Mary_M

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Is it Safe to Change plans again ?

Is the Glitch fixed ?

Thank You

LP