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Good Citizen / Bon Citoyen

Re: [Issue Resolved] Select customers unable to send texts


@Alan_K wrote:

Most Recent Update

 

4:00 PM ET - May 14 2019

 

Hey Community,

 

Our technical team has successfully implemented a solution for customers who were affected by the issue outlined below.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

11:00 AM ET - May 14, 2019

 

Hey Community,

 

We have identified an issue affecting select customers on the $15 100 minute Talk + Unlimited incoming minutes plan, in which customers are unable to send texts. Data services and calling are unaffected by this issue.

 

Our technical team is currently working on a solution, and will have an update later today. We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

 


Yeah it is not fixed at all. I think it's even caused more issues as my phone is now not working for anything in or out. 

Mayor / Maire

Re: [Issue Resolved] Select customers unable to send texts


@colorfulbundles wrote:

Is this now totally resolved? I use texting almost 100% of the time on my phone for my business, and cannot afford to miss texts... I just discovered this phone service and am interested in giving it a go as I just got my update from Virgin Mobile...and am no happy with it anymore even tho I have been happy with them for several years...until now.


There seems to be chronic problems with the $15 plan currently. My guess is that the other plans are stable though. I've had Public Mobile talk/text/data service for a couple of years now...without a hitch. If you're able to troubleshoot minor problems as well as rely on the rich knowledge found in the Community forums, then Public Mobile is an excellent cell service provider...in my opinion (others would not be so quick to recommed). Good luck wherever you land up.

Great Neighbour / Super Voisin

Re: [Fix in Progress] Select customers unable to send texts

I can receive or send calls or text when I tried calling it says cant find my number my bill was paid April 5 2019 and good til July 5 2019 how can this be fixec

Great Neighbour / Super Voisin

Re: [Fix in Progress] Select customers unable to send texts

WE cant even use our phones they keep dropping off the network totally paid uptodate and not near expiry and to boot my daughters and mine havent worked in two days ?? what is going on ????? not just text and email but not able to make calls ?? wtf !! we have drs to worry about and now this ?? 

Model Citizen / Citoyen Modèle

Re: [Issue Resolved] Select customers unable to send texts


@colorfulbundles wrote:

Is this now totally resolved? I use texting almost 100% of the time on my phone for my business, and cannot afford to miss texts... I just discovered this phone service and am interested in giving it a go as I just got my update from Virgin Mobile...and am no happy with it anymore even tho I have been happy with them for several years...until now.


It looks like this is not very stable plan, i didn't notice any issues with it, but they did apply a fix to mine i guess they did it for everybody even if you didn't complain and now i see more people complaining. I still don't have any issues with it.

You may want to consider another stable plan until this one it's for sure resolved, you can switch any time to it, just make sure you postdate your switch to renewal date as you don't get reimbursed for the change (no prepaid service does). I put one of my aunts on $25 with unlimited calling texting and 1g of data and not a single issue at all. It's just 10 more, also great value and you can switch to 15 when they fix it. I'm not sure how long it will be available, but I'm hoping it's here to stay, and you can lock into it by postdating

Great Neighbour / Super Voisin

Re: [Issue Resolved] Select customers unable to send texts

@burnr142 Mine isn't working either. I received a message from the Moderator indicating that the 'plan features have not been applied to my plan.' So waiting for a resolution! It's been 5 days now without service. Smiley Sad

Model Citizen / Citoyen Modèle

Re: [Fix in Progress] Select customers unable to send texts


@dabr wrote:

@pm-smayer97 wrote:

@C-L wrote:

To reset your sim card, turn off your phone, take out your sim card, put the sim back in then turn the phone back on. I hope this helps.


Though it never hurts to try, this have been shown time and again to have no effect on resolving this issue. 

Please read these insights regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

 


Like you've said repeatedly, it doesn't hurt to try some of the 'so called tricks' since many people have found them to work (myself included), whilst waiting for a response from the moderators.  It just might save users some time and headache IMO.


Again no harm BUT did you have this specific problem with texting and this trick helped restore your plan? If so, you would be the first that I have heard it helped in this specific situation. But would be good to know. Just trying to sort out what actually works and what does not.

Town Hero / Héro de la Ville

Re: [Fix in Progress] Select customers unable to send texts


@pm-smayer97 wrote:

@dabr wrote:

@pm-smayer97 wrote:

@C-L wrote:

To reset your sim card, turn off your phone, take out your sim card, put the sim back in then turn the phone back on. I hope this helps.


Though it never hurts to try, this have been shown time and again to have no effect on resolving this issue. 

Please read these insights regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

 


Like you've said repeatedly, it doesn't hurt to try some of the 'so called tricks' since many people have found them to work (myself included), whilst waiting for a response from the moderators.  It just might save users some time and headache IMO.


Again no harm BUT did you have this specific problem with texting and this trick helped restore your plan? If so, you would be the first that I have heard it helped in this specific situation. But would be good to know. Just trying to sort out what actually works and what does not.


No mine was not a texting issue and I don't know if this particular fix has helped anyone.  I'm also aware some people with problems never update to say if the suggestion actually helped either.  So maybe it did or did not help anyone.  Just think it's a better idea to suggest something they might be able to do rather than dismiss it as not likely to work.

 

 

 

 

 

 

Model Citizen / Citoyen Modèle

Re: [Fix in Progress] Select customers unable to send texts


@dabr wrote:

@pm-smayer97 wrote:

@dabr wrote:

@pm-smayer97 wrote:

@C-L wrote:

To reset your sim card, turn off your phone, take out your sim card, put the sim back in then turn the phone back on. I hope this helps.


Though it never hurts to try, this have been shown time and again to have no effect on resolving this issue. 

Please read these insights regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

 


Like you've said repeatedly, it doesn't hurt to try some of the 'so called tricks' since many people have found them to work (myself included), whilst waiting for a response from the moderators.  It just might save users some time and headache IMO.


Again no harm BUT did you have this specific problem with texting and this trick helped restore your plan? If so, you would be the first that I have heard it helped in this specific situation. But would be good to know. Just trying to sort out what actually works and what does not.


No mine was not a texting issue and I don't know if this particular fix has helped anyone.  I'm also aware some people with problems never update to say if the suggestion actually helped either.  So maybe it did or did not help anyone.  Just think it's a better idea to suggest something they might be able to do rather than dismiss it as not likely to work.

 


Thanks for confirming. I get what you are saying but I am speaking from first hand experience having 9 of these plans that all these resetting tricks do not work for this specific issue. And this has been corroborated by everyone that has reported back that has tried all these different tricks. So my take is to help people have the right expectation. But also to help identify what actually does work. And so far, nothing does, other than getting PM to fix this on their end, which so far, has been hit and miss.

Good Citizen / Bon Citoyen

Re: [Issue Resolved] Select customers unable to send texts

Hi this issue hasn't been resolved for me, I'm on a $35 30 day plan with 1gb data and unlimited nation wide call and unlimited international text and so far I can't even text numbers within my city, Regina Saskatchewan, Pls how do I resolve this. Thanks