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[Issue Resolved] Plan data not renewing

Alan_K
Deputy Mayor / Adjoint au Maire

Most Recent Update

 

4:00 PM ET - May 10 2019

 

Hey Community,

 

Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

12:30 PM ET - May 10, 2019

 

Hey Community,

 

Yesterday we identified a technical issue affecting select customers who recently renewed their plan, in which the data in their plan did not renew.

 

Our technical team is currently working on a solution, and will have an update later this afternoon. Meanwhile, a $0 500 MB Data Add-On has been applied on affected accounts to get you up and running while we sort this out.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

49 REPLIES 49

Arman
Great Citizen / Super Citoyen
I have sent and no response after a week.

@ashiskhadka51 @dmannk @Jessmir88 

According to Public mobile, this issue is "resolved."  If you are still having issues with plan data not renewing, you should contact moderator.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Jessmir88
Good Citizen / Bon Citoyen

Apn settings don't change suddenly.

And yes I have verified the settings . Everything is unchanged 

Arman
Great Citizen / Super Citoyen
If you have Data issue, It may be related to APN setting.

dmannk
Great Neighbour / Super Voisin

By the solution being implemented, does this mean that the issue is currently solved? Or on its way to be, with a specific solution identified? I am still unable to use my plan data (May 12) although I am able to use some Add-On data.

ashiskhadka51
Good Citizen / Bon Citoyen

Hope this gets fixed as soon as possible 

Jessmir88
Good Citizen / Bon Citoyen

 My data still does now work. I have rebooted and made sure my data in

Is active in phone settings.

 

 

Arman
Great Citizen / Super Citoyen
I have this issue since May 1st. No response so far.

Arman
Great Citizen / Super Citoyen
would you able to solve the issue of inability to sent text as well. thank you

husdaman
Good Citizen / Bon Citoyen

Thank you


@husdaman  a écrit :

Hi there,

 

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?


I already have read many messages like this...write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

husdaman
Good Citizen / Bon Citoyen

Hi there,

 

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?

CalvinW
Deputy Mayor / Adjoint au Maire

Now go fix the call dropping issue. It's not even close to being resolved.

Arman
Great Citizen / Super Citoyen
another fake announcement from Alan_K. LOL

Chipster
Great Citizen / Super Citoyen

If you're new to PM let me encourage you to stay. My 4 family members are on our 3rd year. We've only had a minor billing problem on one person one time. Resolved within a few days. Between our 4 family members we've gotten 10 people to join. They all stayed on so far. One of my friends son's has gotten 8 more referrals. It's incredible.

If you're not new to PM and simply moved to the $15  plan---then best of luck. Hope it's resolved soon. 🙂

TheOldVR
Deputy Mayor / Adjoint au Maire

 

Good to see proactive communication and action.... hope it gets resolved soon!

H_PM
Good Citizen / Bon Citoyen

I have the same issue with the $15 plan (not being able to text out).

I just moved into this plan recently (8th may)

Hope they will comeout with a solution

will13am
Oracle
Oracle

I applaud the effort taken to let affected customers know of service issues in a timely manner here than having to find out what is going on over at Mobile Syrup.  Keep up the good work! 

Anonymous
Not applicable

Nice work @Alan_K! That's how you do it. Let the customers know what's going on rather than being in the dark. There's some positive reinforcement for you. 🙂

How's it going with the $15 plan and not being able to text out for some people?

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