Bug #1 is still plauging me and my account is currently suspended. Funds are not being withdrawn for some reason. There are plenty of funds in the account and Autopay worked fine last month. I also cannot manually initiate any payment, the error reads "...unable to verify your credit card information, so this transaction could not be completed...". My credit card info has not changed and I have re-entered the details. Its a standard Canadian VISA. Please help!
Excellent start...keep up the good works.
Salut ça fait maintenant 2 ans que je suis avec public mobile, alors j'ai eu droit a 2 dollard de rabais. Aujourd'hui 2019-10-18 mon forfait a 40$(-2$de loyauté) ces terminé alors je suis aller remettre 38$ dans mon compte pour activer mon compte. Mais aucune activation a été faite. ps besoin d'aide
Your plan should cost $36 ($40, minus $2 AutoPay, minus $2 Loyalty)... But maybe won't renew if you don't have $40 in account.
Try clean browser cache/cookies (or a different browser) and wait a few minutes, then login Self-Serve again.
If the "Reactivate Plan" option doesn't appear then try kicking the system with a small payment ($1).
(Sorry English, but mon Francais is embarassing. )
So my payment was due today & I'm on Auto-pay. PM should have taken my payment today, but instead I had to reactivate my plan AND I was not credited for my Auto-pay or loyalty rewards. I'm hoping this issue gets resolved quickly & efficiently! @Moderator_Team
@3mom click here to start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you usually within 48 hours but hopefully sooner and fix that on your account! It happened to me last week and the got back to me within 4 hours!