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Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

They do not response to any of my Private Email, Even when I asked them to give me the credit and I will leave PM. I have two opened tickets and ask for update and no response. Response to one of my ticket indicate I have to wait 24 to 72 hours and it is already passed more than a week. Moderators are neither helpful nor useful.
Mia
Good Citizen / Bon Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

I asked for a refund as well...and they just emailed me back and told me (quoted text from the email):

Sorry to hear you're leaving Smiley Sad

 

Public Mobile is a prepaid company so there are no refunds. It is listed in our terms and conditions that you can also check out at the link below:

 

https://www.publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

 

Anna,

Public Mobile Moderator

 

 

 

 

THIS IS VERY VERY UPSETTING THAT THEY DON'T STAND UP FOR THEIR SERVICES!!!  They didn't even offer to send out new sim cards, or give a credit for the time and frustration being caused by this service issue. They blamed my phone, and my sim, then when I asked for a refund and I would go else where that was the email I got.

I can't afford to switch without the refund...so thank you public mobile for screwing me over!!!

Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

I did ask for a refund and compensation as well. This the email that I got: Public Mobile will not be liable to you for any expenses arising out of or in connection with the use or failure of the service... LOL
Deputy Mayor / Adjoint au Maire

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

@Arman, @Mia, don't waste any more time with refund requests to Public Mobile.

 

It's better to open a formal complaint with CCTS and request the refund there. It's much more productive and very simple to do.

 

Public Mobile won't issue refunds until CCTS forces them to do so.

Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

I already have filed a formal complain with CCTS. Next step is write an email to "gopublic@cbc.ca" and they will start investigation and this would be on cbc news as well. PM should treat all the customers fairly or quit this business. I recommend you to write an email to gopublic@cbc.ca.
Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

I am continuing to experience dropped calls, this issue is still not resolved....

Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

I think we all with or without drop call should open a ticket for PM.
Model Citizen / Citoyen Modèle

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

@Arman  If everyone opened a ticket, even those without problems, all that would do is make the backlog of moderator response times even worse...

Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

what is you suggestion beyond Do Noting and waiting?
Great Citizen / Super Citoyen

Re: [Issue NOT Resolved for me! ] I have NOT been able to text for more than 12 days

@Armanare you able to text yet?