I asked for a refund as well...and they just emailed me back and told me (quoted text from the email):
Sorry to hear you're leaving
Public Mobile is a prepaid company so there are no refunds. It is listed in our terms and conditions that you can also check out at the link below:
Public Mobile Moderator
THIS IS VERY VERY UPSETTING THAT THEY DON'T STAND UP FOR THEIR SERVICES!!! They didn't even offer to send out new sim cards, or give a credit for the time and frustration being caused by this service issue. They blamed my phone, and my sim, then when I asked for a refund and I would go else where that was the email I got.
I can't afford to switch without the refund...so thank you public mobile for screwing me over!!!
@Arman If everyone opened a ticket, even those without problems, all that would do is make the backlog of moderator response times even worse...