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Introducing "Customer Support Agent"

Public Mobile
Public Mobile

Hey Community, 


We have some exciting news to share with you all! 🎉


As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the results are in…


Starting August 5, 2021, Customer Support Agent (CSA) will replace the title “Moderator” across the Public Mobile. To private message an agent, search for CS_Agent in the ‘Send to’ box. For more information on how to contact an agent, click here. 


Please note the re-branding of our moderator team > Customer Support Agent is limited to only the title, all roles and responsibilities will remain the same.


Our goal was to transform their title into one that compliments all the support they provide to our customers day in and day out. Our agents are your direct line of contact when you submit a ticket. Hopefully, with this title change, we’ll also reduce some of the confusion around how support works at Public. 


We appreciate all your feedback and support on this meaningful initiative. Our team looks forward to the continued support of our beloved Community. Stay tuned for more to come! 🙂 


Thank you.


- Public Mobile Team 

135 REPLIES 135

@dhs1000 No worry, plan changing won't affect any of your current Add-ons.  Add-ons are non expiring as well


Only thing some people worry is the promotion offer they got when they sign-up, those could be gone after plan change

Good Citizen / Bon Citoyen

hi, I need help with my account, l was charge extra on August




Not applicable


@Kov wrote:

hi, I need help with my account, l was charge extra on August





at public mobile Prepaid Service No fees extra charges,


go sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.


Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
  • You’ll need to be logged in to your Community account for the link to work.


  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,


  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

Model Citizen / Citoyen Modèle


Great name change. Customer Service Agent makes much more sense.👍


Retired Oracle / Oracle Retraité

Great Neighbour / Super Voisin

what is the number I can call you?


 @RL368257 : Support is all online here. You can ask us in the community and we can direct you. What do you need to call them for?