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Introducing "Customer Support Agent"

Jade_S
Public Mobile
Public Mobile

Hey Community, 

 

We have some exciting news to share with you all! 🎉

 

As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the results are in…

 

Starting August 5, 2021, Customer Support Agent (CSA) will replace the title “Moderator” across the Public Mobile. To private message an agent, search for CS_Agent in the ‘Send to’ box. For more information on how to contact an agent, click here. 

 

Please note the re-branding of our moderator team > Customer Support Agent is limited to only the title, all roles and responsibilities will remain the same.

 

Our goal was to transform their title into one that compliments all the support they provide to our customers day in and day out. Our agents are your direct line of contact when you submit a ticket. Hopefully, with this title change, we’ll also reduce some of the confusion around how support works at Public. 

 

We appreciate all your feedback and support on this meaningful initiative. Our team looks forward to the continued support of our beloved Community. Stay tuned for more to come! 🙂 

 

Thank you.

 

- Public Mobile Team 

135 REPLIES 135

@mitchnet12   Yes, I think it's good to file the complaints with your service related issue.    Let us know how it turns out. 

chainsawcowboy
Great Citizen / Super Citoyen

Anyone else get some crypto-currency spam in their message box? Anyhow I noticed they are still called moderators when you report the spam. I guess they forgot about that section.


@chainsawcowboy wrote:

Anyone else get some crypto-currency spam in their message box? Anyhow I noticed they are still called moderators when you report the spam. I guess they forgot about that section.


Spam from Community inbox?  yes, I got them too.  nothing much to do. This is an open forum, they can register and send the spam.  PM will suspend those accounts after we reported them.. but those spammers going to logon only once, send the message and they will never come back.. and when they come back , they create more new accounts..

 

Cats and mice.. 

halendeng
Good Citizen / Bon Citoyen

This is a great news! Customer Support Agent (CSA)  sounds more approachable than Moderator!

treefrog
Town Hero / Héro de la Ville

Well this is new well to me at least. Good to see this change it will make it a little less confusing for new customers.

Jamietries
Great Neighbour / Super Voisin

Help

my phone sim is locked

@Jamietries 

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
     Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

 @Jamietries : What exact message are you getting? What have you been trying to do?

@Jamietries 

Do you have this screen? If so the default pin # is 1234 but only try that once......

Screenshot_20210827-130125.png

Seanboyd
Great Neighbour / Super Voisin

Why am I going through so much data that not I haven't been able to talk with anyone and using my data try to deal with you ?? I am not happy with my service at all 

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