We have some exciting news to share with you all! 🎉
As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the results are in…
Starting August 5, 2021, Customer Support Agent (CSA) will replace the title “Moderator” across the Public Mobile. To private message an agent, search for CS_Agent in the ‘Send to’ box. For more information on how to contact an agent, click here.
Please note the re-branding of our moderator team > Customer Support Agent is limited to only the title, all roles and responsibilities will remain the same.
Our goal was to transform their title into one that compliments all the support they provide to our customers day in and day out. Our agents are your direct line of contact when you submit a ticket. Hopefully, with this title change, we’ll also reduce some of the confusion around how support works at Public.
We appreciate all your feedback and support on this meaningful initiative. Our team looks forward to the continued support of our beloved Community. Stay tuned for more to come! 🙂
- Public Mobile Team
Anyone else get some crypto-currency spam in their message box? Anyhow I noticed they are still called moderators when you report the spam. I guess they forgot about that section.
Spam from Community inbox? yes, I got them too. nothing much to do. This is an open forum, they can register and send the spam. PM will suspend those accounts after we reported them.. but those spammers going to logon only once, send the message and they will never come back.. and when they come back , they create more new accounts..
Cats and mice..
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket