Congratulations Pm on catching up with most other company's and calling your CSRs , CSAs as opposed to moderators ..should save confusion for those new customers coming here with questions ... Do the old timers here really need the constant "(formerly moderators)" caption to get over the hump ?
@Jade_S - I think the new name Customer Support Agent will be helpful for all the newbies, and it makes much more sense than the name Moderator. Thanks!
I was told you may be able to offer a $5.00 credit so that I can purchase your $50.00 plan. I also have a $5.00 credit and just purchased a $40 voucher.
As you can see in the past I have had many problems including no service up to two days after applying my purchased voucher.
With no customer support in the end. Please help? So I can submit this new voucher and resume my new plan and service
@bobbysoulcity : Some voucher vendors seem to have a delay for the voucher to become valid. Did you try in the 611 service? Are you sure you're using the 12 digit PIN# and not any other 12 digit set on the voucher?
I don't know what $5 credit you're talking about.
Well that makes more sense I never understood the moderator term but of course CSA sounds like a super agent.
I never liked those presidential debate moderators. CRA is a much better title for Public Mobile employees. This is a change I can get on board with.
CRA is a much better title for Public Mobile employees.
Now now .. . I thought the Public mobile employees were nice people ... and you call them CRA ?? 😲 😲