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Introducing Public Points Rewards

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We are happy to announce the launch of Public Points! 

 

Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned. Don’t worry, these customers can still join Public Points. 

Jade_S_0-1643120205986.png

What is Public Points? 

Public Points is our newly improved rewards program. Sure, we loved Public Rewards, but in our endless pursuit of making things better for our customers, we’ve given it a makeover and made it more flexible than before. 

 

With Public Points you can:

  • Earn points. Public Points are so easy to earn, you’ll be rich in no time.
  • Redeem points. We make redeeming points simple. 1 point earned = 1 dollar when redeemed.  
  • Start saving. Redeem points on things that matter to you - like money off your bill, free add-ons, or the chance to win awesome prizes. 
  • Join whenever you want. Learn more here

 

Ways to earn Public Points:

With Public Points, earning points is so easy, you  can do it just by saying, "I'm in." And that's actually one of the ways you can earn points – by joining Public Points. There are a lot of other ways you can earn too:

 

Reward

Points Earned

How do I earn it?

When do I receive it?

One-time

Welcome Present

5 points

As a little welcome present for joining Public Points, we’ll give you 5 points.

Your Welcome Present will be added after we’ve set up your profile, you’ve signed into My Rewards, and you’ve accepted the Terms & Conditions

Loyalty Perks

1 point for every month with Public

As if welcome points didn't sound nice enough, you'll also earn 1 point for every month you've been with Public Mobile

Automatically added after you’ve joined Public Points, and we’ve set up your profile on My Rewards.

Reoccurring

Points Back

5% back for every dollar spent

Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away!

Within 48 hours of your spend

Anniversary Points

10 points

For every twelve months you stay with us, you’ll earn 10 points. Think of it like an anniversary present!

Note: time spent in suspend status is still counted towards your Anniversary.

On your Anniversary date

Give Back

1-20 points

Earn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community.

Community standings are released the first week of the following month, and Give Back points are added within 48 hours. 

Refer-a-Friend

1 point every 30 days / active friend you referred

Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. 

Your friend will also receive a one-time $10 credit when they use your referral code.


Note: your referral code can be found on your My Rewards homepage. 

Every 30 days from your renewal date

 

Ways to redeem Public Points:

Unlike some other rewards programs, there isn’t a specific way or time limit to cash-in yourpoints. When and how you redeem your points is entirely up to you! Just keep in mind that 1 point earned is valued at 1 dollar when redeemed. Really, that’s it!

 

Rewards include: 

 

Catalogue Item

Points Cost

Description

When do I receive it?

Lower Your Bill

15 points

By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill.

This will be applied to your next renewal

Add Some Extras

Varies

We’ve got plenty of add-ons for varying amounts of points. Roaming? Add-on a little. Long distance minutes? Add-on some more. Extra data? Add-on a whole lot! It’s entirely up to you..

 

Add-ons will be added immediately. 


In rare cases, it may take a few hours to appear in your account. 


If you haven’t received your add-on, please contact us for support. 

Jackpot

1 point

Enter our contests for a chance to win some exciting prizes. Contest details vary, but we'll send you an email with all the details whenever we launch new ones.

Contest winners will be contacted soon after contests close. 




Rewards Calculator 

Wonder how many  Public Points you could be raking in? Check outour rewards calculator. This tool will compare your old Public Rewards against Public Points. Simply input your information, and watch your points pile up! 

Note: this tool is only for estimation purposes. There may be inaccuracies between the estimated amount and your actual Public Points earning amount  

 

 

How to access Rewards:

My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points. 

Do you have more questions about Public Points? Check out these FAQs here 

 

Thank you Community for your support! Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Happy earning! 

 

- Public Mobile Team





286 REPLIES 286

pkaraa
Deputy Mayor / Adjoint au Maire

In the excel file I try putting 1 year and 3.5 years tenure, both gave me better to stay with old rewarding system. 

 

LeePublic
Deputy Mayor / Adjoint au Maire

Thank you, @CountyDownIeUk! It would be appreciated to see the TRUE cost if we joined the new PM Points program.

barndoor
Model Citizen / Citoyen Modèle

That's a bummer  killer23d.    

If they spent as much time fixing glitches as they spend dreaming up ways  to weasel  money back from their customers I would feel more loyalty . 🙄

 

So does this mean the $2 autopay is a thing of the past for new customers ?  or has it been replaced by the 5%  payback ? 

 

It is nice to see that they have adjusted the bulletin board  up to a more up to date level  but the smileys still don't work right for me ... 🙄  


@barndoor wrote:

 

 

So does this mean the $2 autopay is a thing of the past for new customers ?  or has it been replaced by the 5%  payback ? 

 


Hi @barndoor Yes, no more Autopay $2 discount for new customers.  They have 5% off instead.  Also, new customer would no longer enjoy the Loyalty rewards, they only have a 10 points (= $10)  at their Anniversary, just 10 points every time no matter how long they stay

 

for those of us who stay with the old reward system, we can still enjoy the Autopay discount as well as the Loyalty reward

LeePublic
Deputy Mayor / Adjoint au Maire

I'm sorry if you think the CRTC or your local MP will do anything. The sad truth is the Big Three and the CRTC are in each other's pockets so we'll have to "bend over".....

killer23d
Great Citizen / Super Citoyen

In my office, everyone hated Telus backend, it used to be one brand one login; now that they integrated everything to SSO, it is often sluggish. PM site on the other end, it definitely feels like a virtual machine run off limited resources. 😅 PM in general feels like a pet project, nonetheless it works most of the time and on the contrary it is the most popular seller compare to Koodo and Telus.

 

With the increased conversion campaigns (prepaid to post-paid) happening with Telus, in my experience two things will happen with PM and it is a corporate strategy, I see the similar changes with their other brands.

1) Close to price gaps between prepaid and post-paid
2) Discontinuation of grandfathered plans and rewards

Situation 1) They have been closing the gap with removal of $30 and introducing $35; where in post paid, $45@24 months can get a decent phone and 6GB+. Situation 2) They put the hammer down and buys everyone out. Since this is prepaid and they are not obligated to honor anything.

One way or the other, transmission costs are the same whether you are 1GB @ 3G or 50GB @ 5G, the infrastructure are in place, it's just a matter of how much they decide to milk everyone to enrich the executives and shareholders. I bet the Big 3 executives have monthly discussions of whose turn next to stir the pot over beer. I am not sure about everyone, we are in a oligopoly for many industries in Canada.

Tahiti
Great Citizen / Super Citoyen

@pkaraa 

Your "There is a cap on rewards after 5 years I think. Do we have any cap on points too?"

= Under the old system, there is a cap on Loyalty reward of max. $5/mth after 5 years. Hence, max. $60/year.

  (if u choose to stay with old system, your Loyalty reward will continue accumulation till $5, don't worry)

= vs. Anniversary points of 10 points regardless of # of years u've been with Public. 5th year, still only 10 points.

 

There is no cap on points, this is an advantage of the new point system.  Old system only give u referral credits up to your plan fee, sort of.  New system is unlimited for referral.  However, believe someone was mentioning $15 . . .  not sure if points can be "cashed/used" in chunks of $15 or other amount.  Also, someone mentioned 365 days . . . still missing details of how new system works.

LeePublic
Deputy Mayor / Adjoint au Maire

Maybe they'll try to wean us off the old rewards program with attractive PM migration to Koodo/Telus plans like the $40 8 GB a few years ago. 

killer23d
Great Citizen / Super Citoyen

There are still ongoing migration offer, YMMV but all will have a bill credit for 15 months and 1 for 1 bill credit for positive balance. You will get the details over SMS if they qualify you.

Tahiti
Great Citizen / Super Citoyen

@killer23d Extremely sorry to learned about your switching to points by mistake!!  Would u mind private message me the screen capture of the new point system?  I can't see the screen shot u posted, too small for me.

 

I tend to disagree with your ". . . (offerings by Public) . . . in-line with Lucky and Chatr".  I used to look at Public being competitive due to the $2 autopay bonus, i.e. monthly fee is $2 less than Lucky/Chatr.  With the new point system, if I'm a new customer, I would definitely consider Lucky's unlimited 128k data instead of the 1.5 points.  Or even consider never expire booster from Koodo prepaid.

Persoanally, I would not be surprised if one day Public force everyone onto the new point system.  Questions:

1.  How likely will this be (force change to point system)?

2.  Did Public grandfather all old plans or did Public ever force old customers to join new plans?