Important Update Regarding Recent SMS Notifications

[Ck_PM]

Hello Community,

On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. 

We encourage you to visit My Account to verify the payment information on your account is up to date. If your payment information is already up to date, please disregard this message and thank you for being so on top of things.

We apologize for any inconvenience this may have caused you. We are investigating this matter to prevent such errors in the future. Thank you for your understanding and patience.

- The Public Mobile Team

[Nick_II]

Just got the following texts stating payment not received Sept. 29 and service was not renewed but my service was renewed and system states next payment is due Oct.29.

I will disregard per your notice and I gather there is nothing I need to do.

Public Mobile here. Your payment is due on Sep 29 & there are insufficient funds in your account to renew your plan. To view your upcoming bill, manage yourpayments or sign up for pre-authorized payments, visit https://myaccount.publicmobile.ca/, and go to the My Payment tab.

Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment athttps://myaccount.publicmobile.ca/

[StevenVE9SY]

My wife and I just got this today. We payed our account on the 26th of Sept. But now when I go to reward points it is telling me that our subscription has expired. Does that mean I can not use my points should I want to?

[slusagm]

this is a common problem.  

To get the service running first, buy voucher from stores and load voucher using *611 or My Account

[Amores]

I received a message stating that my payment was not processed and declined. Since yesterday, I don’t have service!!! I cant make or receive a call and text!!! My card is totally working fine!!!! I tried to subscribe to a different plan and I am getting a “sorry we are unable to process your payment, please try again later “ response!!!! I tried many times and still not resolved!!! I am also getting a “your service is on hold due to the expiration of your subscription”!!!!! PLEASE FIX THIS PROBLEM!!!!! I AM EXPECTING AN IMPORTANT CALLS!!!!!!!!!! YOUR AUTO REPLY CUSTOMER SERVICE CAN NOT RESOLVE THIS PROBLEM!!!!!!!! 

[Silv3r]

I had 19 dollars on my account then purchased a 20 dollar voucher put it on then purchased a 34 base plan its now saying I'm on hold but my next payment isn't due until Dec 2 what happened to October 

[cellphoneuser1]

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@Amores wrote:

My subscription got disconnected this morning, I don’t have service until this evening!!!!! 

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This announcement is about incorrect messages sent to customers.  Your service not working would be a different service issue.

[Amores]

My subscription got disconnected this morning, I don’t have service until this evening!!!!! 

[hTideGnow]

thanks @Ck_PM for clarifying 

And a question with payments, many customers were unable to update payment (got an error message).  This has been an ongoing problem, any fix on the way?