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Good Citizen / Bon Citoyen

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@JoyLuck Incognito browser worked...Thank you!

Highlighted
Good Citizen / Bon Citoyen

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Hi! I'm wondering what's going on with renewal plan... I think something has gone wrong with my account... Can't making outgoing phone calls to people in Canada.

Any tips?

Thanks.

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Great Citizen / Super Citoyen

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@jeav 

Are you on the $15 plan? Can you recieve calls? Check your overview page. Do you have any outgoing calling minutes left? You can wait for your renewal but most people with that plan purchase the $5/500 min add on to supplement the outgoing calling if they run out. It will stay on your account til finished.

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Good Citizen / Bon Citoyen

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

yes I can still receive calls and send texts.
I will likely get the 5 dollar add on.. but was kinda hoping to also be able to see if the 100 min might last me the month.. 

Highlighted
Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@jeav 

You can still test that theory out whether you have the add on or not. But for $5/500 min that's a lot of peace of mind for only $0.01 per minute. It took my room mate 8 months to go thru his entire 500 min add on. ( he burned thru the last 100 because he had one too many and forgot he had called his sister rather than the other way around...)

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@jeav  as @darlicious said the $5 add-on for 500 Canada wide minutes is great for back up.

 

You could also do these things to save your outgoing minutes.

 

  • Text the person to call you
  • Call the person say call me right back. Only costs you 1 minute
  • Use another phone to check your voicemail. Call your cell number from another phone. Hang up on your cell or let it ring till your voicemail starts to play. When it starts playing. Press star * then it will ask you for your voicemail passed.
  • Or you could also check your voicemail using the TEXTNOW APP. Many do it this way. Textnow is an app where you get a Canadian number in your area that allows you to call/text Canada/ USA for Free no matter where you are in the world as long as you are connected to wifi or using data. Open app dial your cell number. Cell will ring. End call. Use app to press * then enter your voicemail password to listen to your messages.

Stay safe!

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Great Neighbour / Super Voisin

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

i have auto top up and have plenty of money in my account. However the money has not been taken from my account this month, I got a text saying my rewards were applied but I now have no service.

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@Tbalser your autopay failed.  Log into your self service account and see if its suspended.  If it is, you may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

 

Stay safe. 

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@Tbalser 


@Tbalser wrote:

i have auto top up and have plenty of money in my account. However the money has not been taken from my account this month, I got a text saying my rewards were applied but I now have no service.


Autopay sometimes fails unfortunately.  Try to manually load funds to cover cost of the plan.  It should restart the plan.  Or if you have enough funds in your available balance to cover the plan, you could try the lost/stolen phone trick.

 

 
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

Highlighted
Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@Tbalser 

      You have had an autopay failure or possibly a renewal failure if your balance in your pm account actually covers your plan amount. If it's an autopay failure ( and I think I've just been ninja'd) there are simple ways to reactivate your account by applying a payment, reactivate  and reboot.

     If it's a much rarer renewal failure you should contact the moderators immeadiately as most of the troubleshooting techniques will not work and the moderators will have to fix the problem within your account.