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Model Citizen / Citoyen Modèle

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@maximum_gato oh wow that doesn't sound good. Hopefully that was a weird one off fluke thing when it took a full day to renew ! That must have gotten  frustrating especially if you normally use you phone as a phone often (and not on WiFi just playing around lol). Like that would suck to own a business and have that happen on a work day 😕

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Model Citizen / Citoyen Modèle

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Good to see a fix 🙂 

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Great Neighbour / Super Voisin

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Hello, is it possible to do an early payment to restart my plan (4-5 days earlier than my autopayment day) ?

 

Thanks

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Town Hero / Héro de la Ville

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@danirozados91 wrote:

Hello, is it possible to do an early payment to restart my plan (4-5 days earlier than my autopayment day) ?

 

Thanks


If you want to renew the same plan early you need to contact a moderator using this link.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Are you on a limited plan or out of data? You could buy an add on and whatever is not consumed rolls over.

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Good Citizen / Bon Citoyen

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

I have had no issues at all since Feb 2020

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Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

All this talk about plans renewing at 2AM EST...

 

When it's actually EDT right now for half the year....

 

EST would technically be 1 hour off. 😉 Darn daylight saving...

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Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@Nezgar wrote:

All this talk about plans renewing at 2AM EST...

 

When it's actually EDT right now for half the year....

 

EST would technically be 1 hour off. 😉 Darn daylight saving...


Technically it should be stated as ET, NOT EST NOR EDT, as the 2AM time holds in all seasons.

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Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@pm-smayer97 wrote:

Technically it should be stated as ET, NOT EST, as the 2AM time holds in all seasons.


100% Agree!

 

Or maybe 12:00AM/Midnight "Mountain Time" (as in Alberta) 🤔😄

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Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@Nezgar wrote:

@pm-smayer97 wrote:

Technically it should be stated as ET, NOT EST, as the 2AM time holds in all seasons.


100% Agree!

 

Or maybe 12:00AM/Midnight "Mountain Time" (as in Alberta) 🤔😄


Well they have to pick one time zone and since this is an Eastern- time zone based company, ET makes sense. Don't take it personally...lol

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Your account features will be reset at midnight ET of your renewal day.

Your account status will be changed to expired before midnight.  Don't panic if your phone is still working.

 

Between midnight and 2 am ET, your rewards will be added to your account.

After 2 am ET, PM will withdraw fund from autopay card to topup your available fund and renew your plan. 

 

Something is wrong if the available fund does not have enough to pay your plan fee.  Your renewal will fail and your phone stop working.

 

Around mid morning, your will receive 2 text messages.  

1.  congrats you of getting rewards

2.  thank you for your payment and renewal successfully

OR

     failed to renew.   I don't know the content as have not had a renewal failure yet.