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Good Citizen / Bon Citoyen

Re: [Help Needed] Let us know about your experience on the Community!

They were helpful to me also.

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Town Hero / Héro de la Ville

Re: [Help Needed] Let us know about your experience on the Community!

@Austin_YQU some of the hard parts with the community is that when people pose a question they don't give lots of details. So as a member of the community we may ask a bunch of questions to get clarity so we can help, often those questions go unanswered. 

 

The best thing to do is give detailed questions and respond when a question is asked. 

 

It would be as if you are on the phone with a person, they ask you a question and you don't say anything. 

 

Many times the remedies that are proposed may not all have to be used but the community is trying to cover off all the bases. 🙂

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Good Citizen / Bon Citoyen

Re: [Help Needed] Let us know about your experience on the Community!

Can not understand what’s the point of all this for a life of me. 

I am out - public mobile is not popular for a reason. More I read about this in this community I find my self clueless. 
don’t worry. As soon as I am able I will pack my bags and leave before I have to spend countless hours looking for answer to simple things hiding in tens of thousands of replies trying to score brownies for cheaper plans. 

unhappy and lost in an hour after signing up to a public mobile community. 

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Town Hero / Héro de la Ville

Re: [Help Needed] Let us know about your experience on the Community!

@Free4ever 

 

Sorry to see you go. A lot of people are happy on Public mobile including myself. You also don’t need to look for solutions you can ask your question and people will answer.

 

And for the fact you were out after only an hour you didn’t really give public mobile a chance. 

I hope you find something suitable for yourself 

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Mayor / Maire

Re: [Help Needed] Let us know about your experience on the Community!

@Free4ever 

        Go to the top left of your screen. Click on browse. Pick the category that best fits your topic. Click on it. Then still on the left hand side you'll see "ask a question". Click on it. Enter your topic in the subject line ie "no data on iPhone 6" then ask your question and include as much info as you can about your issue.....did you just activate, bought a new or used phone, did an update...... anything you think may pertain to the problem you are having. Then hit post.

         Youll get dedicated replies and hopefully a solution. If you need to address someone use the "@" key and their username will appear in the pop up window. Bravo people that help you and award the solution to the person who best answers your question.

           Or try the search bar.....

       Welcome to the community!

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Deputy Mayor / Adjoint au Maire

Re: [Help Needed] Let us know about your experience on the Community!

@Free4ever, wow, don't be quitter just because you can't figure it out. If you quit now, how would anyone learn anything then?

 

In a matter of minutes, or as @darlicious who pointed it out, step-by-step on how to use the community or how @Naepalm tells you how to make a post is how the community works. By helping others.

 

It's obvious in the other posts, you really want a simple and talk and text plan. No data. Just wifi. So Freedom Mobile is the way to go for you. There are many people who have recently joined, and they are thrilled with Public Mobile. And I get it, it's not for everyone. 

 

Good luck with the other companies. Maybe, one day, you will realize that Public Mobile is a great way to save money! 

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Mayor / Maire

Re: [Help Needed] Let us know about your experience on the Community!

@mpcdesign 

    Geez don't be a quitter yet on @Free4ever  they just signed up....plus with that username I think public mobile is for you yet. In less than two weeks that could be my username! Both of my accounts will be free-4-ever...thats after 6 weeks for the first and about 12 day more days for the second. To tell the truth before i bought those two 1gb data add ons I would have a $79 credit.

    @Free4ever   You have 29 more days to explore and learn all about the community and public mobile. While you are learning, reading, asking questions, searching, bravoing, meeting other members or just chillin in the lounge your participation (chillin doesn't count) is being put in the secret formula barrel and you can earn a community reward. Maybe a $1 or $2 or more if you're a keener like some of our newest members....and you're well on you're way to a $0 phone bill. Autopay makes it $13...$12 or $11 with a community reward.

    You'll start to learn about the rewards, how to refer friends (as many as you can there's no limit) you'll get to understand the different promotions when they come along, bonus referral credits,  how to troubleshoot your phone, manage your account and before long you'll be a graduate of public mobile community college!

     It's like family around here....everyones real friendly, the oracles will help mentor you, others will help guide you, public mobile will actually listen to you and if you come up with a good suggestion might even implement it. The moderators are real nice and pretty forgiving if you make a mistake, there are lively discussions, the occasional spat or popcorn munching heated debate, lots of helping out other people and don't forget about the pm freebies....giveaways of data add ons or calling minutes, contests to win Amazon gift cards or even a year of service!

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Town Hero / Héro de la Ville

Re: [Help Needed] Let us know about your experience on the Community!

@Free4ever if you have any questions you can direct message me and I can help you out. There are definetly others here that would do the same.  I have only been here a month and have been able to help many people that way. It usually starts with, "Im not sure If its ok to message you but I have this question?"

If I cant answer it Ill put you in the direction that you need to go, if I can then problem solved and less frustration. 

 

Sorry to hear you are frustrated, how can we make your experience better? 

 

Do you have a problem you are dealing with now?

 

We will gladly help. 

Have a wonderful  Day! 

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Model Citizen / Citoyen Modèle

Re: [Help Needed] Let us know about your experience on the Community!

Hi @Free4ever,

 

If you haven't packed your bags yet...

 

What specifically were you looking for?  What is the issue?

 

Sometimes it takes a little getting use to.

 

Perhaps I can help.

 

@Eliza5

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Mayor / Maire

Re: [Help Needed] Let us know about your experience on the Community!

@Eliza5 

    This is the second time you've replied to a post and the thread was split and sent to the lounge. So I'm not sure if you recieved notifications of the first one where I gave you some encouraging words in regards to keeping up your participation in the community.

 

    When it comes to @Free4ever  he did answer his post and mark a solution too so I'm not sure now if it's in the lounge or maybe getting started....? Once I find it I'll post the link if your interested in the rest of the thread and how it turned out.

 

       Keep up the good work....it can be quite the learning curve around here but the more time you spend here reading, learning and posting you will then become more comfortable and knowledgeable you'll be and fit right in like you've always been here.

 

       It would be nice if the one splitting threads would put a notification in like @Luddite  does with his moving truck icon/avatar....i might have to hire him for my next move because its like my college days around here constantly getting moved and spending a lot of time in a/the lounge.