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Good Citizen / Bon Citoyen

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

Your password is saved inside your search engine (Explorer, Safari, Chrome). If you go into settings, you will find a place where they are all saved. You won't be able to see them until you put in your computer password so it knows it is not any random person. Click on the 'eye symbol' beside the screened out password and you will then be able to read it. Search ' where do I find my passwords in Chrome. Also, try another browser. You may have savedit inside of one of the other browsers you use, or on another computer. If you switch computers and don't log in to that browers, how does it know it is you? It will ask you for your password again .

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

Super easy!  Forgot my username lol (happens after 50!)  Submitted a request and within seconds received an email with my UserID (to which I slapped my forehead - Duh! Haha!)

 

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I agree with this user (z10user4)'s comment. This user notes that sharing of an e-mail address with a stranger is a concern. However, in my case, in addition to the e-mail address, I've been asked to provide a bunch of personal info to reset the password.

-Date of birth
-Address with postal code
-Email
-Last 4 digits of registered credit card (if available)
-Current plan active in the account

When I first engaged Public Mobile, I was asked to authenticate myself using the link provided. Did the process change? And if yes, how is Public Mobile securing the exchange/storage/deletion of personal info provided to reset the password?

 

 

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I don't quite understand why Public Mobile is asking users to verify and transmit personal info noted below AND the 4 digit security pin code in order to reset the self serve password.

Public Mobile sent out user authenticator link with my first request but this time I've been asked to provide a bunch of personal info. 

Also, see how Desjardin's employee used customer data to access credit card info.

https://www.ctvnews.ca/business/desjardins-says-employee-who-stole-personal-data-also-accessed-credi...  There are people out there that use consumers' data for other purposes. How is Public Mobile mitigating such risks?

--Date of birth
-Address with postal code
-Email
-Last 4 digits of registered credit card (if available)
-Current plan active in the account

- 4 digit security PIN number + account phone number + anti-fraud question: current plan active in your account (amount and features)

- Answering all the previous security questions shared in the message above.

 

 

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Mayor / Maire

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

 @tcoffee : My comment was more about the survey. All that information would likely have been provided at sign up...bogus anonymous or not... I don't have a problem with the company making sure it's me. I have a problem with not confirming a number port however ..but that's a whole 'nother topic.

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I see. You have a point there. The survey asks the user to provide e-mail address which enables Public Mobile to track down the user if it wants. 

Highlighted
Mayor / Maire

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience


@tcoffee wrote:

I see. You have a point there. The survey asks the user to provide e-mail address which enables Public Mobile to track down the user if it wants. 


iirc the survey asked for the community name. Fine. But I objected to giving my email address to a third party.

What you seem to be objecting to is verifying that it's you for a password change. Of course I share your concern about what happens to it from PM's end but they have all that you provided at sign up already in their system.

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I just used the feature to reset my password and it was easy to use. Got my password reset link emailed in mere seconds.

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I've been trying To Log in For 2 Days To Receive The Free 1GB Offer Before This Offer Expires I've Never had so Much Trouble With Trying to Log in as I have With Public Mobile,!!! I've Reset my Pass word Which Is always been with Me As Have My E-Mail Address  Your System keeps Shutting me Out Saying My Information is Not Correct, All I'd Like Is What you are offering The Clients of which I am!!! Also I used up my Remaining Data To Try To Get This Offer Hoping You can resolve this for Me,???!! If Not A Text MessageOr A Live Person Can Assist me Thank you,  

 

Highlighted
Mayor / Maire

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience


@Leoglennfelora wrote:

I've been trying To Log in For 2 Days To Receive The Free 1GB Offer Before This Offer Expires I've Never had so Much Trouble With Trying to Log in as I have With Public Mobile,!!! I've Reset my Pass word Which Is always been with Me As Have My E-Mail Address  Your System keeps Shutting me Out Saying My Information is Not Correct, All I'd Like Is What you are offering The Clients of which I am!!! Also I used up my Remaining Data To Try To Get This Offer Hoping You can resolve this for Me,???!! If Not A Text MessageOr A Live Person Can Assist me Thank you,  

 


So you did the Forgot your password? and did you get the email?

If so did it let you reset?

If not did the email link time out?

 

So you have a reset password...what happens when you try to log in? Are you sure of upper/lower case? How long is your email address? At what point are you getting the message saying incorrect information?