When I activated my new public mobile number I had issues connectingto the network. However, chatting with SIMon I was able to get clear directionson howto go about resolving this problem.
Great initiative. Hope some improvements comes out of these.
My biggest ask is that you add the ability to manage multiple lines with a single login. Many of us manage a few accounts for our family.
I would like the data usage to show a running total as it seems that I have to add it up myself to calculate my current usage.
Get an App designed so that it's way easier to check usage.
Thank you so much for signing up! We really appreciate everyone's willingness to share and dedicate time to provide feedback.
Just dropping a quick note here to say we have reached out to the selected customers as of yesterday, but stay tuned for more ways you could get involved.
been with public mobile ten plus years great company unfortunately the real people helpers in person or talking type are gone but the comunity helps great lots of question already ased and answered so u dont even have to ask if u look having an issue but a med is helping me with it as the community couldnt solve but great job to every one here kudos jim
Self serve is great.... And very easy to use ..... I am recommending self serve to everyone I know..... Makes me think ahead t o see how to make self serve better....
// Customers who participate will receive a one-time 1 GB Data Add-On within 30 days of completion. //
I understand the survey was open till 8th Mar and so 1 GB data for participants will be added by 7th Apr (another 5 days left). I just wanted to check whether add-on is already being processed to participants as of today? Thanks.
@balaca were you one of the participant's? Can you tell us? Or did you sign a nda? 🤔
@balaca You were one of the chosen participants that gave their feedback via a scheduled timeslot during the week of March 16th to 20th?