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Great Neighbour / Super Voisin

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

having a tough time accessing acount or using new number confusing

Highlighted
Good Citizen / Bon Citoyen

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

Great survey. wanted to badily apply until I got to the part of ;need a desktop computer.
I hope your survey contains questions directed to the 60+ people. I'm one of them. Lucky I'm pretty savvy with pc's-so I can get around but there are lots of others out there who are not and loathe this technology. So I hope you step up your game by making this more accessible to retirees and seniors because, PM is the cheapest internet/data handler. I know because I did my research for over 6 weeks and fell onto the screen of Public Mobile and was talking to other members a whole week before I decided to sign up. So very glad I did.
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Good Citizen / Bon Citoyen

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

Sometimes it takes awhile to get logged into self service. It's not my end but rather Publics slow server at times. Other then that no issues with self service.

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Great Neighbour / Super Voisin

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

It was a great experience 

Highlighted
Great Neighbour / Super Voisin

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

Iam so happy about your service provider. I was check on line and my reference friend tell us . Public mobile was good and more benefit.


@Tiana_V wrote:

Hey Community,

 

As we kick off work on new & refreshed digital portals, we want to make sure that we’re building for you. Not only does it need to check off all our boxes, but most importantly, they need to check off yours.

 

To help us reach that goal, we’re looking to have engaging and in-depth conversations with 10 Public Mobile customers about their experience using the Self-Serve portal. We want to learn about how you like using Self-Serve, including the good, the bad, the ugly, and everything else in between. We’ll be giving a 1 GB data bonus to participants to make sure it’s worth your while.

 

If this sounds interesting to you, sign up before March 9th, 2020 by completing THIS LINK. Note that chosen candidates will be contacted exclusively via private messaging - so keep an eye on that inbox! 

 

For the full details, see below:

 

What’s in it for you:

  • Customers who participate will receive a one-time 1 GB Data Add-On within 30 days of completion. 
  • Opportunity to work directly with the Public Mobile team and help determine the path of our new Self-Serve portal

Details on how to get involved:

  • We are looking for 10 Public Mobile customers to talk to us about your experience with the Self-Serve portal.
  • Testing will be held the week of March 16 to 20 and the time commitment is 1 hour.
  • Testing will be done online via join.me web conferencing meaning anyone across Canada can get involved. Sweet right?
  • Testers will need to access join.me via Desktop Computer.
  • Testers must be able to speak English.
  • Feedback will be collected during the session.
  • We will contact the selected 10 testers via Private Message.

We’re sorry we can’t connect with everyone who’s expressed interest - if you aren’t selected, there will be more opportunities to get involved in sharing feedback as we share more about our portal enhancement work and post-launch. 

 

Thanks in advance for your help and we look forward to hearing from you soon,

 

- The Public Mobile Community Team

 


 

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!


@WTKnott wrote:

This might be interesting but I am currently on business day 11 waiting for my SIM cards that I paid for; so much for the 7 day maximum delivery time. Can't phone Public Mobile, to resolve this; no number provided. Can't email them; no emai address provided. I've been told that there are supposed to be moderators for them, but I can't find a link to that either. So far I'm having an awesome experience with PM.


You can contact the moderators by clicking on the (?) At the bottom right corner of the screen to submit a ticket via simon explaining your issue. Follow the prompts to submit your ticket. Either that or send a private message by clicking on the envelope icon next to your avatar at the top right corner of the screen to submit a private message. Tag @Moderator_Team  in the send bar, add a subject and type your message. Then send. Keep an eye on your private message box for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. If you set up your notifications you can be notified by email when you recieve a private message. You can also track your shipment....i can't quite remember the process but @Jb456 does and can advise you in that matter.

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

@darlicious  I hope you're doing the session. You're input would be valuable to them 🙂

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

Just signed up after thinking I wouldn't qualify....but then I read my laptop should work just fine since I'm not going to dust off the old desk top in the corner of the storage room.  Technically I'm available all week except St. Patrick's Day as thats the day I go under the knife for lucky number three RHR revision surgery. In all likely hood I'll be booted out of hospital the next day but I played it safe and left my availability open starting in the late afternoon Thursday. Would love to be picked for my opinions. Everyone here certainly knows I have them! And anything to keep my mind off the rehab would be awesome. As per my new years resolution.....i hope I'm lucky enough to be picked!

 

@Jb456  Fingers crossed!

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Great Citizen / Super Citoyen

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

Self serve is easy to navigate, easy to sign up, never had a problem with it 

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Great Citizen / Super Citoyen

Re: Get a one-time 1 GB data bonus by telling us about your experience using Self-Serve!

Great idea.  Consumer feedback is always the best way to understand your business and improve services.  All signed up!