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Town Hero / Héro de la Ville

Re: Get a SIM + your next 30 days of service for $0 in-store!


@Syhatheb wrote:

i just bought my sim and plan 2 days ago can i still get on the promo?


No, sorry to say it

Good Citizen / Bon Citoyen

Re: Get a SIM + your next 30 days of service for $0 in-store!

Wow.. A lot of promotions from PM. Keep it up PM!

Good Citizen / Bon Citoyen

Re: Get a SIM + your next 30 days of service for $0 in-store!

Hello, 

Today I activated public mobile sim card, however, I am a new customer and wonder whether I can get free sim and for next 30 days of service $0, (Actually, I already purchased the sim at retail shop just now) 

Later, the company put the credit in my self accont? how it works let me know please 

Great Neighbour / Super Voisin

Re: Get a SIM + your next 30 days of service for $0 in-store!

Today (Dec 15th 2018) I bought Public Mobile SIM card in Walmart, ported my number from Fido to Public Mobile.

 

Here are the details.

$10 SIM Card fee waived. So i got the SIM card for $0

Took a $40 4.5 GB 3G data plan (Added 500 MB through auto-pay). Total monthly charges with tax - $45.20

Auto-Pay gave me instant $2 credits to my account

Also, within 30 days, i will get the $40 credits for one-month free connection

Good Citizen / Bon Citoyen

Re: Get a SIM + your next 30 days of service for $0 in-store!

"when you activate a 30-day plan in-store at participating retailers" @Syhatheb

Great Citizen / Super Citoyen

Re: Get a SIM + your next 30 days of service for $0 in-store!

This is a great deal with great cell phone plans and free SIM card available until Dec 31 only. Just be aware that to get the "next 30 days free" (after 30 days), you must sign up for a 30 day plan. There is no "next 30 days free" deal for a 90 day plan. Public Mobile is owned by Telus so you get nationwide coverage wherever you would get Telus - Telus is one of the big three so coverage is not an issue (Stay away from Freedom Mobile). I get $1 off per month if you use my number as a referrer. Send me a private message if you need a referer number and you get a $10 credit to your account. 


I recommend going to London Drugs if you live in Western Canada. The one at Robson and Bute in Vancouver is the one I used and recommend - 1187 Robson street, Vancouver.
I signed up two months ago for the same deal.

 

DO NOT CANCEL YOUR SERVICE WITH YOUR CURRENT PROVIDER - you will lose your number if you do that - Public Mobile will take car of that for you. Once you are sure you are getting service from Public Mobile, it is OK to check with your OLD provider.

There are a few drawbacks that you should be aware of


1) It is 30 days NOT a full month.


2) It is a pre-pay service so you have to pay ahead and ensure there is enough in your account at renewal date or set up autopay via a credit card - you can and should do that - you'll save $2 a month if you do that. Setting up auto-pay is a little finicky accepting your credit card address - have your name and address on your Credit Card EXACTLY the same as your Public Mobile name and address and don't use a space between the third and fourth character in your postal code.


3) There is no live support - all questions are handled online ONLY.


4) Lots of data available in the 3G Data plans. 3G is still plenty fast - you can watch 1080p video with 3G. If you really need LTE, you can select that option, but it will cost more - absolutely unnecessary for me. Because Public Mobile has ONLY LTE and not VoLTE, your phone has to switch to 3G to make or receive a call - this switching can fail 1-2% of the time resulting in a missed call so I highly recommend turning off LTE and using 3G all the time, eliminating the need for your phone to switch to 3G on incoming calls.


5) The ONLY potential problem, as far as I can see, is when you change your service initially to Public Mobile when you go in the store, e.g. London Drugs. You have to be on the ball for this. Although not required, I recommend printing your bill from your current provider with your account number and address on it and bringing it with you to the store. They are going to give you a new SIM card and port your old number to that SIM card so you can keep the same number. Your time in the store is about 15 minutes - sign some stuff and set up payment etc. but it takes about 30 to 60 minutes to "port" your number to Public Mobile and to your new SIM card (you don't have to wait around for this at the store). That process should go smooth but if it doesn't, go back to the store. Don't deal with it online. At London Drugs, they have a direct line to Telus (Public Mobile) to fix porting issues and activation issues. I call it the "bat phone", but it's ONLY for porting and activation issues. Ask them at the store if they have a "bat phone". If they don't have a "bat phone" go to another store that does.

Great Neighbour / Super Voisin

I need help and who do i contact

I bought my sim and activated in store but the problem is that i did not get the plan i asked for who do i contact to get things sorted as i seen and asked for a specific plan and i do not see things that should be included on my plan on my self serve account 

Mayor / Maire

Re: I need help and who do i contact

 @shelbypetch1994

This community is the support model. If people here think your only option is to contact employees then they'll tell you.

What's the problem that brings you here?

Great Neighbour / Super Voisin

Re: I need help and who do i contact

I bought my sim and activated in store but the problem is that i did not get the plan i asked for who do i contact to get things sorted as i seen and asked for a specific plan and i do not see things that should be included on my plan on my self serve account 

Mayor / Maire

Re: I need help and who do i contact

@shelbypetch1994 wrote:

I bought my sim and activated in store but the problem is that i did not get the plan i asked for who do i contact to get things sorted as i seen and asked for a specific plan and i do not see things that should be included on my plan on my self serve account 


Walmart?

Yes indeed you'll need the moderators for this kind of account question.

 

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.