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Public Mobile

Get 500MB AutoPay bonus data on select 30-day 3G data plans

Hey Community,

 

As a competitive response, effective November 22nd, 2018 we are launching a limited time only bonus 500MB/ 30 days on select 30-day, 3G data plans when you activate on AutoPay.

 

So, which plans are eligible?

  1. $35 for 1 GB + Ultd International Text + Ultd Canada-Wide Talk 
  2. $40 for 4.5 GB + Ultd International Text + Ultd Canada-Wide Talk
  3. $45 for 6 GB + Ultd International Text + Ultd Canada-Wide Talk
  4. $50 for 8 GB + Ultd International Text + Ultd Canada-Wide and to the US Talk

 

All of the above plans will receive a bonus 500 MB for anyone who signs up with AutoPay. This offer is available to new and current customers. And, as usual, voicemail and call display are included in the plan price.

 

How to get this offer:

New customers

Current customers

  1. Purchase a SIM Card: Given this is a limited time offer, we recommend visiting participating retailers to purchase a SIM Card. Find one nearest to you here
  2. Visit activate.publicmobile.ca and follow the instructions to activate your SIM Card. If purchasing from a participating retailer, the retail associate can assist you with the activation.
  3. During the activation process, select one of the above eligible promotional plans and register for AutoPay.
  1. Log in on Self Serve.
  2. Go to “Plan and Add-ons”.
  3. Select “Change Plan”.
  4. Select one of the above eligible promotional plans. You will have the option of changing your plan immediately or upon the next renewal date.
  5. Be sure to register for AutoPay, if you haven’t already done so.

 

To learn more about Public Mobile, click here. For more information, please read the FAQs in the spoiler below.

 

-Public Mobile Community Team

 

Spoiler

FAQs

Question

Answer

How long will this plan be in market?

This is a limited time offer and is subject to change without notice. Please refer to Public Mobile’s Service Terms. Please note that the promotion will not be honoured after it has ended. This includes SIM cards that have been purchased online, are in-transit and not yet activated.

Will I keep the same plan forever? Will my plan change?

Please refer to our Terms of Service for more information about our plans.

How long will the AutoPay bonus data be available?

The 500MB AutoPay bonus data will reset each time your 30 day plan renews. This means you can use the additional 500MB every 30 days like you would use the rest of your plan data. That being said, offers are subject to change without notice.

What is AutoPay and how do I register for it?

Great question! You can learn more about Auto Pay here. Registering for AutoPay differs depending on whether you are a new or an existing customer:

●     New customers- In Step 4 of the activation process called ‘Making a Payment’, you will need to select ‘Register for AutoPay’.

●     Existing customers- Sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’.

What happens if I’m on AutoPay to get the promotional offer and then choose to remove AutoPay afterwards? Am I still eligible for the bonus data?

Once you choose to remove AutoPay, on future plan renewals, you’ll no longer be eligible for the AutoPay bonus data.

On my next plan renewal date, I chose to switch to one of the following plans:

  • $35 for 1.5 GB at 3G speed
  • $40 for 5 GB at 3G speed
  • $45 for 6.5 GB at 3G speed
  • $50 for 8.5 GB at 3G speed

What will happen now that these plans are no longer available?

If you changed your plan to one of the promotional plans to the left on your next renewal date and the request has been submitted successfully, you will still switch to that plan even though the promotion has ended before your renewal date occurs.  

This means no change is required if you are happy with your future-dated plan selection.

 

I am currently on one of the following expired promotional plans:

  • $35 for 1.5 GB at 3G speed
  • $40 for 5 GB at 3G speed
  • $45 for 6.5 GB at 3G speed
  • $50 for 8.5 GB at 3G speed

What will happen when my plan renews now that these plans are no longer available?

If have funds in your account equal to your amount due and you don’t make any plan changes between now and your plan renewal date, you will renew on the same plan you activated on.

This means that if you are happy with your current plan, no change is required.

I am an existing customer.

 

What is the difference between changing my plan immediately and changing my plan on the next renewal date?

 

Also, how do I change my plan?

When changing your plan, you have 2 options: (1) change your plan immediately or (2) change on your next renewal date. We recommend changing your plan on your next renewal date so your money can go further, but ultimately the choice is yours.

 

To learn more about how to change your plan and other things you should consider when determining which option is best for you, check out our Self-Serve Account Management help article here

 

 

 

KMG
Deputy Mayor / Adjoint au Maire

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans

I assume that we will still receive $2 off per 30 days when signing up for autopay, in addition to this data bonus?

Mayor / Maire

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans

@Brooke_C


How does one select this?

 

It doesn't show in self serve as a "selectable plan" or the plan builder.

 

Why does this not extend to the 90 day plans?

Public Mobile

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans

@RobertQc, you can find these in our Ready-Made plans sectionSmiley Happy

Mayor / Maire

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans


@Brooke_C wrote:

@RobertQc, you can find these in our Ready-Made plans sectionSmiley Happy


@Brooke_COnly on the home page, not in self serve. I have tried it in private browsing and in a different browser, same result. They say nothing regarding the auto-pay only for 500mb bonus. It's still the same offer from yesterday.

 

1.5gb no auto pay required

5gb no auto pay required

6.5gb no auto pay required

8.5gb no auto pay required

 

The plan you speak of 500mb bonus data does not exist in self serve. Only on the home page as an advertisment.

 

autopay.png

Oracle

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans

Now I am really confused.  We just had the $40/4.5GB plan bumped up to $40/5GB which I have selected as a future dated renewal.  My account has always been on auto pay.  Does that mean I won't be qualifying for this offer because I will be switching to the $40/5GB plan?  The $40/5GB plan has no conditions about auto pay which means it is less onerous than this offer.  Are the two stackable, so that $40/5GB with auto pay = $40/5.5GB or am I dreaming in technicolor here?  If they are not stackable, what is the point of this new deal? 

Mayor / Maire

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans


@will13am wrote:

Now I am really confused.  We just had the $40/4.5GB plan bumped up to $40/5GB which I have selected as a future dated renewal.  My account has always been on auto pay.  Does that mean I won't be qualifying for this offer because I will be switching to the $40/5GB plan?  The $40/5GB plan has no conditions about auto pay which means it is less onerous than this offer.  Are the two stackable, so that $40/5GB with auto pay = $40/5.5GB or am I dreaming in technicolor here?  If they are not stackable, what is the point of this new deal? 


@will13amRight and those current non conditional plans are the ones that are still in self serve from the other day, There is no plan as they currently suggest that is selectable to offer 500mb bonus data. Nothing mentions "auto-pay 500mb bonus" in self serve

Oracle

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans


@RobertQc wrote:

@Brooke_C wrote:

@RobertQc, you can find these in our Ready-Made plans sectionSmiley Happy


@Brooke_COnly on the home page, not in self serve. I have tried it in private browsing and in a different browser, same result. They say nothing regarding the auto-pay only for 500mb bonus. It's still the same offer from yesterday.

 

1.5gb no auto pay required

5gb no auto pay required

6.5gb no auto pay required

8.5gb no auto pay required

 

The plan you speak of 500mb bonus data does not exist in self serve. Only on the home page as an advertisment.

 

autopay.png


This is exactly what I see in my account.  I don't see a $40/4.5GB option anymore.  My current plan is $40/4.5GB but it is no longer in market.  I tried doing the plan builder but there is no mention of bonus data via auto pay.  The 5GB plan via plan builder is $50.  Of course this makes no sense either but that was a topic of great debate back in the day.  We just learn to accept the quirks. 

 

BTW, there is a bifurcation in content shown in the plan web page vs the account.  The plan web page does show this 500 MB bonus for auto pay. 

Mayor / Maire

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans

I've just selected the 8.5 GB for $50.  I'm already on AutoPay, and there's nothing about 8+ 500 on the plan.

 

Something is severely wrong here.  Stop appeasing and comparing to match displayed offers elsewhere.  Keep it simple here... This is why subscribers come here.

 

Also, you're now listing 3G data packages in this post, not throttled LTE.  What's up with this?

 

Bait and switch now??  I'm probably going to cancel my future-dated plan now because of all this crap.

Mayor / Maire

Re: Get 500MB AutoPay bonus data on select 30-day 3G data plans

Does anyone have screenshots of the previous plans without bonuses? In Change Plan...aren't the TOTALS correct for the bonus? Did it used to be $35 for 1gb and now it's $35 for 1.5gb?

I agree about the less onerous concept. But when I was looking around at other providers for all their reward offerings, that was the stipulation in several places.