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Good Citizen / Bon Citoyen

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

i am a new customer. 

Mayor / Maire

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!


@Ching wrote:

I just registered for this new deal but the extra bonus of 5 dollars off and 500mb of data never showed up on my account. I followed the above steps too...


@Ching The $5 gets deducted upon renewal. 

 

Here’s what else you should know:

  •   Only the Ready-made $35/mo plan is eligible for this offer.
  •   Eligible customers will pay $30/mo at activation and as a monthly recurring charge - the $5/mo saving will not be a credit amount, the amount charged will be adjusted instead.
  • If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion and the extras will be removed.
Good Citizen / Bon Citoyen

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

so what about the 500mb?

I have the $35 plan 

Mayor / Maire

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!


@Ching wrote:

so what about the 500mb?

I have the $35 plan 


@Ching  What does your data counter show on the first page when you login to selfserve?

Good Citizen / Bon Citoyen

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

1.5GB at 3G Speed

Mayor / Maire

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!


@Ching wrote:

1.5GB at 3G Speed


@Ching  Check you payment history what did you get charged during activation. Was it $30? If yes, then the data should show up within 72 hours. If you got charged $35 then you picked the wrong plan.

Good Citizen / Bon Citoyen

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

This is what I have been charged. Is it right? This is my 1st time, and I had lots of trouble to set up the account, so hopefully, I got it rightScreen Shot 2019-07-21 at 5.13.20 PM.png

Mayor / Maire

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

@Ching  What was your credit card charged?  If you selected the $35 plan the $5 discount should have been immediate from what the  promotion says.  If you think you've not received the discount then you'll need to contact Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

To hear back from them could take upto 48 hours but usually is a lot faster.

Good Citizen / Bon Citoyen

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

I think you might of not selected the correct plan.  This is my transaction history.

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Good Citizen / Bon Citoyen

Re: FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

Thank you so much. I just sent them an email.