cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Mayor / Maire

Re: FLASH SALE: Get your second month FREE when you activate online

@wbg13 If you have already activated, save the emails/screenshots of your congrats message. This along with your activation date should be good to prove you did all you needed to do to qualify in the event that you don't get the second month free. Welcome to PM.

Highlighted
Retired Oracle / Oracle Retraité

Re: FLASH SALE: Get your second month FREE when you activate online

@wbg13 

 

I wouldn't be concerned about this e-mail message.  i believe that it likely it was aent to all who submitted an e-mail address for this offer. If anything, this e-mail message helps support your case if you don't receive the credit.

Highlighted
Good Citizen / Bon Citoyen

Re: FLASH SALE: Get your second month FREE when you activate online

Thanks @kb_mv and @computergeek541 

Just odd they never emailed this at the time that I registered my email but days later.  Not to mention when I already activated also.

Highlighted
Mayor / Maire

Re: FLASH SALE: Get your second month FREE when you activate online

@wbg13  The times are right for the email as the system does it automatically. 

 

All you had to do was enter your email on the flash sale promo link before October 26th 11:59PM Eastern. So once that ended a mass email was sent to all the people that qualified.

 

Now people have till November 6th to activate a sim card with that email to get the 2nd 30 days free.

 

Keep an eye in your account for the credit November 13th or afterwards for it to be applied.

 

If you signed up with a referral code for a $10 signup bonus and if you also did auto-pay. Those credits are applied within 72 hours of activation. The first $2 is credited to your account as system can't apply it at signup and would go towards the 2nd 30 day payment (normally) as well you should see $2 under My Rewards which system will apply to available balance automatically at 2nd renewal which will continue like that always going forward. In this case since you get a credit for 2nd 30 day plan you would have $4 in available balance for 3rd payment (or $14 if you used a referral code) plus at renewal time for 3rd payment a $2 autopay reward under the My Reward section that will be credited by the system bringing balance to $6 or $16 for 3rd payment. That $6 or $16 will be debited before charging your card (if on auto-pay) for your 3rd payment. Example $25 plan minus $16 equals $9 plus province taxes for 3rd payment.

 

Welcome to Public Mobile 🙂

Highlighted
Mayor / Maire

Re: FLASH SALE: Get your second month FREE when you activate online

@wbg13 

Public mobile hasn't always sent confirmation emails for email sign up flash sales. When they have its often a few days before it's about to expire. This is probably the quickest they've ever sent one out ( the day after the sign up window's expiry date.) Saving the email "just in case" it's needed is prudent.

Screenshot_20201027-133917.png

Highlighted
Good Citizen / Bon Citoyen

Re: FLASH SALE: Get your second month FREE when you activate online

Thanks to all.  Hoping that everything will run smoothly and that I won't need the email or need to follow up etc.

Highlighted
Great Neighbour / Super Voisin

Re: FLASH SALE: Get your second month FREE when you activate online

Hi,

 

I’m  new here I activated my phone last evening but when I was in the store I had to pay money I said what about the first 2 months free he said I had to take it up with Public Mobile 

so from what I’ve read I have to wait 30 days for a credit?

Highlighted
Mayor / Maire

Re: FLASH SALE: Get your second month FREE when you activate online


@VEGAbear11 wrote:

Hi,

 

I’m  new here I activated my phone last evening but when I was in the store I had to pay money I said what about the first 2 months free he said I had to take it up with Public Mobile 

so from what I’ve read I have to wait 30 days for a credit?


 @VEGAbear11 

The promo was to activate yourself online. Not in store. Click on the little 1 to the lower left of here and you'll see the details of this promo.

Highlighted
Great Neighbour / Super Voisin

Re: FLASH SALE: Get your second month FREE when you activate online

How do I add my email to obtain credit?

Highlighted
Mayor / Maire

Re: FLASH SALE: Get your second month FREE when you activate online


@VEGAbear11 wrote:

How do I add my email to obtain credit?


You had to add it by Oct 26th. Contact a moderator to see if they will grant you the promo.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Need Help? Let's chat.