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Good Citizen / Bon Citoyen

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!

I participated in this promotion.

I bought my sim card from wow mobile store at 15th of Sep but I did not receive the credit yet

 

Public mobile moderators do not respond to my messages too

Town Hero / Héro de la Ville

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!


@Ramin_1 wrote:

I participated in this promotion.

I bought my sim card from wow mobile store at 15th of Sep but I did not receive the credit yet

 

Public mobile moderators do not respond to my messages too


You should get your credit within 72 hours.  Send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!

i paid my first  3 0   days  why am i suspended  second month should be free

Great Neighbour / Super Voisin

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!

this is  crap    who resolves this  stuff   im  suspended i obviosely  paid  the  first  30  days

Mayor / Maire

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!


@fasteddy69 wrote:

this is  crap    who resolves this  stuff   im  suspended i obviosely  paid  the  first  30  days


That is crap. Sorry to hear about the mix-up.

So you went to a store and got the SIM and activated there in store during the promotional time frame?

Did you pay for a SIM?

 

If yes then you'll need to contact the mods unfortunately.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Great Neighbour / Super Voisin

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!

I didnt get the credit for the month free. I just got the 2 dollar autopay credit 

Mayor / Maire

Re: FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!


@Gayleeddy wrote:

I didnt get the credit for the month free. I just got the 2 dollar autopay credit 


 @Gayleeddy

Did you read wetcoaster's reply to you in the other thread you posted in?

What does it say next to Available Funds?