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FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!

Alan_K
Deputy Mayor / Adjoint au Maire

Hey Community,

 

Effective September 15, 2018 until September 16, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store! This will be applied as an account credit and the offer is available to new customers only.

 

How to Get this Offer:

  • 30 Days for $0: When you activate a Public Mobile SIM card in-store on a 30-day plan from September 15 to September 16, 2018, you will get your next 30 days of service for $0!
    • The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
    • Eligible customers will be credited the 30-day rate plan amount within 72 hours. These credits will count towards your next plan renewal.
    • For example, if you sign up on our current $35 for 1GB at 3G speed, Unlimited Canada-wide Talk and Unlimited International Text 30-day plan, your account will be credited $35 within 72 hours of activating.
    • Eligible customers will receive a confirmation text message shortly after the credit has been applied to your account. These details can also be found by signing in to your Self-Serve account.
    • You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.  
  • $0 SIM Card: SIM cards will be $0 when you activate in-store only.

 

To learn more about Public Mobile, click here.

 

-Public Mobile Community Team  

76 REPLIES 76

Ramin_1
Good Citizen / Bon Citoyen

I participated in this promotion.

I bought my sim card from wow mobile store at 15th of Sep but I did not receive the credit yet

 

Public mobile moderators do not respond to my messages too


@Ramin_1 wrote:

I participated in this promotion.

I bought my sim card from wow mobile store at 15th of Sep but I did not receive the credit yet

 

Public mobile moderators do not respond to my messages too


You should get your credit within 72 hours.  Send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

fasteddy69
Great Neighbour / Super Voisin

i paid my first  3 0   days  why am i suspended  second month should be free

fasteddy69
Great Neighbour / Super Voisin

this is  crap    who resolves this  stuff   im  suspended i obviosely  paid  the  first  30  days


@fasteddy69 wrote:

this is  crap    who resolves this  stuff   im  suspended i obviosely  paid  the  first  30  days


That is crap. Sorry to hear about the mix-up.

So you went to a store and got the SIM and activated there in store during the promotional time frame?

Did you pay for a SIM?

 

If yes then you'll need to contact the mods unfortunately.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Gayleeddy
Great Neighbour / Super Voisin

I didnt get the credit for the month free. I just got the 2 dollar autopay credit 


@Gayleeddy wrote:

I didnt get the credit for the month free. I just got the 2 dollar autopay credit 


 @Gayleeddy

Did you read wetcoaster's reply to you in the other thread you posted in?

What does it say next to Available Funds?