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Great Citizen / Super Citoyen

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

I believe either 30 day plan or 90 same applies

Great Neighbour / Super Voisin

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

 I got a free sim from wallmart and I didn't  spend any money for sim. They also activated a 1 month plan for me.

and I paid 40$ for that. But the fact is that none of the wallmart staffs doesn't  know about the offer and they even doesn't  tell

Great Neighbour / Super Voisin

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

Hey,

 

My girlfriend signed up for this but she didn't receive the credit for the next 30 days. Can you please advise on what she needs to do to get it?

Oracle

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

@barrywelsh20  it takes up to 72 hours for the credits to be seen in selfserve.    if they do not show up then you willl need to contact the mods.

Great Citizen / Super Citoyen

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

Within 72hrs you should see it on your account

Great Neighbour / Super Voisin

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

Thank you. It's been a week now, so I guess we'll send a message

Great Neighbour / Super Voisin

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

Hi.

I never received the credit on my account after activating a plan.

What can I do?

Mayor / Maire

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!


@Allymorgan1 wrote:

Hi.

I never received the credit on my account after activating a plan.

What can I do?


Did you go into a store and do the whole process there on that specific weekend?

Or did you buy a SIM and activate it at home?

 

Great Neighbour / Super Voisin

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!

In store at a Walmart

Mayor / Maire

Re: FLASH SALE! From October 20 to 21 - Get a SIM + your next 30 days of service for $0 in-store!


@Allymorgan1 wrote:

In store at a Walmart


If you don't see at least the plan cost in your Available Funds then you'll need to take this up with the mods. You should have received it by now. Did you pay for the SIM? Some stores can choose not to "participate". But either way you should get that plan cost credit.

 

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.