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barndoor
Model Citizen / Citoyen Modèle

Re: FLASH SALE: 2GB of monthly bonus data for free*


@Korth wrote:

@pkaraa wrote:

deja vu`

 

hope this one goes on all year round so the new users will get the bonus atleast if I cant being old PM user. 

 

:sulk:


No guarantees, but I think chances are fair that existing PM subscribers will get a few extra GB of free data as gifts from PM. I doubt there'll be any killer promos from the "competitors" this year - thus no need for PM to offer distracting gifts as retention bribes - but it has become a sort of tradition (expectation) around xmas season.


I'd be happy as a bit of a newbie if they just fixed the glitches and made the service reliable . I saw a convo between a couple veterans here and even they wouldn't reccommend it to someone that needed reliable service  . To me reliable is worth far more than $10 worth of data . So far for me it has been good after we got through the preliminary silliness . From the looks of the board here lately maybe those late night maintenance parties have been helping out  ...i hope so .  👍 

 

Just curious though  ...how can telecom companies loose money because of covid ? 

 

RobW1
Good Citizen / Bon Citoyen

Re: FLASH SALE: 2GB of monthly bonus data for free*

What about the service has been unreliable?  I’m a brand new customer so I don’t know of any issues.

softech
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free*

@RobW1 Service is actually not bad, as reliable as Koodo and Telus.

 

Only thing need to be aware , which many people who complained did not understand, is that PM is prepaid service.  If you missed the payment on renewal date, then the service will stop (Postpaid service let you continue to use and charge you high interest, but not for Prepaid)  You have to make sure it's paid on time.  Best is to use Autopay but Autopay occasionally fail.  So, it's best to check your My Account immediately if you see you don't have service

 

Also, PM as well as other Tier 3 carriers, are using 30 days cycle, NOT monthly.  So, payment day does not fall on the same day of the month, it tends to move up one day after a 31 days month

 

 

Korth
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free*


@barndoor wrote:

@Korth wrote:

@pkaraa wrote:

deja vu`

 

hope this one goes on all year round so the new users will get the bonus atleast if I cant being old PM user. 

 

:sulk:


No guarantees, but I think chances are fair that existing PM subscribers will get a few extra GB of free data as gifts from PM. I doubt there'll be any killer promos from the "competitors" this year - thus no need for PM to offer distracting gifts as retention bribes - but it has become a sort of tradition (expectation) around xmas season.


I'd be happy as a bit of a newbie if they just fixed the glitches and made the service reliable . I saw a convo between a couple veterans here and even they wouldn't reccommend it to someone that needed reliable service  . To me reliable is worth far more than $10 worth of data . So far for me it has been good after we got through the preliminary silliness . From the looks of the board here lately maybe those late night maintenance parties have been helping out  ...i hope so .  👍 


What's unreliable?

 

The service, signal, and coverage is reliable. Telus (and Bell/etc) networks, not deprioritized in any way because of third tier operator. Just as reliable as any top-tier $$$ "Peace of Mind" plan. If you don't get adequate coverage in your area on Public Mobile then you won't get adequate coverage in your on Telus (and Bell/etc) either.

 

The support is reliable enough. It's all online, so you wait for a message, email, or notification instead of waiting in lineup at some wireless store. Either way there's an unavoidable delay before issues can be addressed.

 

The Self-Serve portal, billing, community forums are reliable enough. There's room for improvement and there's still glitches. But it has (generally) improved a lot over the last few years and it's really no better no worse than any other brand. A lot of customers refuse to admit their problems are caused by "operator error" and dislike being confronted by technical frustrations since they prefer confronting face-to-face frustrations - so I admit that PM isn't for everyone - but that's not a question of "reliability", it's a choice (or even a preference), and we do get exactly what we pay for. You won't get more "reliability" by paying more somewhere else.

darlicious
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free*

@RobW1 

I would say both @Korth and @softech make good points. The service is very reliable the only issue that might creep up is an autopay failure this tiny possibility can easily be avoided by manually topping up your account balance before renewal. Like....after you get the reminder text to pay your bill. Log in. Top up. Take a screenshot of your overview page. After renewal log in. Check that your data and/or minute counters have reset ( if not take a screenshot and contact customer support). Check your transaction history. Screenshot it every 1 to 3 months for your records.

joshgdyck
Great Neighbour / Super Voisin

Re: FLASH SALE: 2GB of monthly bonus data for free*

So I made the wrong assumption that if I signed up for a new account the 2gb would automatically be added to my account. 

Does anyone know if there is a way to retroactively add the promo to my account after the fact?

Thanks,

esjliv
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free*


@joshgdyck wrote:

So I made the wrong assumption that if I signed up for a new account the 2gb would automatically be added to my account. 

Does anyone know if there is a way to retroactively add the promo to my account after the fact?

Thanks,


@joshgdyck 

 

Did you enter your email for the code, then just forgot to use it?

 

Regardless, you could try pleading your case to the Customer Support Team. Ways to contact them here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

 

Dunkman
Oracle

Re: FLASH SALE: 2GB of monthly bonus data for free*

 

@joshgdyck 


@joshgdyck wrote:

So I made the wrong assumption that if I signed up for a new account the 2gb would automatically be added to my account. 

Does anyone know if there is a way to retroactively add the promo to my account after the fact?

Thanks,


Did you sign up for a plan $35/month or over?  

If so, you can contact customer service agent (CSA). Ask nicely and hopefully CSA will be able to help. 

 

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: unable to get a promo.  Follow the prompts to submit ticket.  

 

Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website( for response.

 

RobW1
Good Citizen / Bon Citoyen

Re: FLASH SALE: 2GB of monthly bonus data for free*

Just reach out to customer service.  They were very good to deal with and added. The bonus to my account with no issues.

Moomum
Great Neighbour / Super Voisin

Re: FLASH SALE: 2GB of monthly bonus data for free*

The sale says need to activate by aug 31...Ive ordered my SIM card but it won't arrive in time.  How can I still get the bonus 2G as I intend to activate a new account?

 

Thanks!

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